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Legend 5
Legend 5

Re: How do u get to speak to someone from now tv

Hi @craigwillz 

 

Have you given your account details to anybody else ?

 

Have you given away or sold or recycled any devices and haven't removed your account details from them ?

 

When you go into your online NowTV Account > under Manage Account > Devices do you recognise the devices registered on your account ?

 

Have you been watching on any other devices and forgot to stop the stream ?

 

Perhaps do a forced logout on all devices and change your password by following this linked article.

 

https://help.nowtv.com/article/tips-to-help-you-keep-your-account-secure 

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Mentor

Re: How do u get to speak to someone from now tv

the newt bot is garbage, always ends up saying to come her to the forums/community..... 

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Legend 5
Legend 5

Re: How do u get to speak to someone from now tv

@chris1628 

Use this link for live chat (not the bot) just make sure you click “chat online” within the green box

https://help.nowtv.com/article/how-to-submit-a-complaint

 

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Advocate

Re: How do u get to speak to someone from now tv

Cant contact anyone, tried many times an days but always get "no agents available"  Come on need to talk to someone about my account, or do you care sol little that you are forcing me to leave Now tv?.

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I would like to speak to someone from now tv ASAP!

I am absolutely sick of having payments been taken on random days every week I had money in my back that I just put in was my last for gas yet I get an unexpected payment taken when it wasn’t due till the 19th. Put it back or I will be taking things further cancelling my subscription and also notifying everyone who uses now tv on social media I am sick of it happening when my subscription is monthly it shouldn’t be taking nearly 11.99 every week! 

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Legend 5
Legend 5

Re: How do u get to speak to someone from now tv

@warmshed 

Drop an email to customer service, using the address in the picture below 

4A708EF7-9302-4AC8-AFF2-1E4F400388F7.jpeg

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Legend 5
Legend 5

Re: I would like to speak to someone from now tv ASAP!

@Chloegreener12 

Use this link to determine how many accounts you have with your payment details.

https://help.nowtv.com/article/find-an-account

Then head onto live chat. Just make sure to click “chat online”

https://help.nowtv.com/article/how-to-submit-a-complaint

Alternatively you can send an email to customer support using the address in the below picture 

AF8E103D-AC1A-415C-95D7-133CA228F5A7.jpeg

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