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Observer

Re: How do u get to speak to someone from now tv

    Since April i joined you have been debiting me when I dont even use your service. but would like to cancel as ive  NOT used the box, and if the money has been taken out, i would like a refund please  .

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Legend 5
Legend 5

Re: How do u get to speak to someone from now tv

Hi @inyene2kudofia 

 

We’re all customers too here, and couldn’t help you even if we had your account details ?

 

But email customerservices @ nowtv.com (without the spaces) with your details and a description of your problem, and see if they can help you with a refund.


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Newbie

Re: How do u get to speak to someone from now tv

Hi 

Am trying to contact now tv team

My partner has been charge for now tv

When he stopped it almost 2 months ago 

 

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Legend 5
Legend 5

Re: How do u get to speak to someone from now tv

@Hellbot3168 

 

Get your partner to go into their NowTV account, check if the Pass(es) are actually cancelled or not, and cancel them if not, to prevent the situation continuing.

 

Then follow my advice in the posting directly above yours.


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Mentor

Re: How do u get to speak to someone from now tv

None of those work!  They don't even bother replying to emailed queries, chat just doesn't start.

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Advocate

Re: How do u get to speak to someone from now tv

@nscnick

 it's awkward but can be done , I did it myself today no problem. However live chat is available between 8.am and 8pm limited hours due to covid-19. 

During these hours Sign into your account , go to help centre , choose the option accounts and payments , access your payment dates below the information is a tab "get in touch" this will connect you to live chat , you  may be put you in a queue but you will get through 

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Mentor

Re: How do u get to speak to someone from now tv

Yes thanks we know all that!!! It is also what they say on FAQs.



Unfortunately nothing of what they say about contact works! Which is what I
reported.



How they think that reporting things in this community forum sorts out their
website, communication and processing systems I don't know.



This merely serves as a warning to the community for anyone else considering
using NOW/Sky services that they don't give a damn about their customers
when something they are in control of doesn't work!






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Legend 5
Legend 5

Re: How do u get to speak to someone from now tv

@nscnick 

 

Nonsense.

 

Every time somebody on here reports that Live Chat isn’t working or doesn’t work, I check this, and get straight through to an agent, who could have been helping a NowTV customer with a real problem, instead of listening to me explaining and apologising for bothering them.

 

So I’m not going to do it again until I see a raft of complaints, not just one person extrapolatIng from their failure to make contact to the erroneous assumption that nobody can.


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Mentor

Re: How do u get to speak to someone from now tv

WHEN WE PRESS CHAT AND NOTHING HAPPENS OTHER THAN THE TEXT GOES GREY THEN
CLEARLY IT WAS NOT WORKING.



IT MAY WELL HAVE BEEN WORKING FOR YOU AT OTHER TIMES BUT IF WE REPORT THAT
IT WAS NOT WORKING IE INITIATING AN EXCHANGE INCLUDING ADVISING US OF A
QUEUE THEN IT WASN'T WORKING.



DON'T APPLY YOUR PERSONAL POSITIVE EXPERIENCE AND DISMISS OTHER PEOPLE'S
NEGATIVE EXPERIENCE. YOU DID NOT SEE WHAT DIDN'T HAPPEN.


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Legend 5
Legend 5

Re: How do u get to speak to someone from now tv

@nscnick 

 

Ooh, shouting!

I don’t doubt that it doesn’t work for you; but you were just doing the opposite of what you were accusing me of, namely applying your negative personal experience, and dismissing other people’s’ positive experience.

 

However, now you have mentioned a specific difficulty, rather than just fulminating, I may be able to help you, since if you get as far as pressing a button for Live Chat, and nothing happens, then you are probably using a browser that has been armoured up in one or more ways. Accordingly:-

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing. Or try your usual browser in Incognito, sometimes called Private, mode>


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