How do u get to speak to someone from now tv

[Anonymous User]

I like to speak to someone from now tv

[schnapps]

Hi @Anonymous User 

I am assuming you are coming from the old white NowTV box ?

See if anything in my post on this similar linked thread below helps.

https://community.nowtv.com/t5/NOW-TV-Smart-Box/Setting-up-now-tv-box/m-p/547549#M8137 

[Anonymous User]

Hi, I tried watching nowtv and there are to many people logged into my account that I don’t know about. I have have just payed £11.99 for it and can’t watch it.

[schnapps]

Hi @Anonymous User 

Have you given your account details to anybody else ?

Have you given away or sold or recycled any devices and haven't removed your account details from them ?

When you go into your online NowTV Account > under Manage Account > Devices do you recognise the devices registered on your account ?

Have you been watching on any other devices and forgot to stop the stream ?

Perhaps do a forced logout on all devices and change your password by following this linked article.

https://help.nowtv.com/article/tips-to-help-you-keep-your-account-secure 

[Anonymous User]

I am absolutely sick of having payments been taken on random days every week I had money in my back that I just put in was my last for gas yet I get an unexpected payment taken when it wasn’t due till the 19th. Put it back or I will be taking things further cancelling my subscription and also notifying everyone who uses now tv on social media I am sick of it happening when my subscription is monthly it shouldn’t be taking nearly 11.99 every week! 

[gavs82008]

@Anonymous User 

Use this link to determine how many accounts you have with your payment details.

https://help.nowtv.com/article/find-an-account

Then head onto live chat. Just make sure to click “chat online”

https://help.nowtv.com/article/how-to-submit-a-complaint

Alternatively you can send an email to customer support using the address in the below picture 

 

[Anonymous User]

I have an issue about a 10 month voucher for Sports offered to me today, by email from NOW TV.

[gavs82008]

@Anonymous User 

This is a customer forum so the help can only so far. 

What is your issue?

[Anonymous User]

I've made contact by email and a conversation is ongoing. Thanks.

[Anonymous User]

I have now tv and my family member is trying to log in to my account and it’s saying I not a Member

[redchiz1]

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@Anonymous User wrote:

I have now tv and my family member is trying to log in to my account and it’s saying I not a Member

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That may be a good thing? You shouldn't really be disclosing the username and password needed to log in. If that isn't working try the recovery options. What is it you are looking for help with?