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Anonymous User
Not applicable

How do i renew my broard band contract when it is due ro run out

I want to continue my broard band and phone contract, it is due to end August 2021

1 ACCEPTED SOLUTION
Mark_Weinreb
Legend 5
Legend 5

Hi, @Anonymous User You don’t have to do anything. Broadband contracts don’t just stop at the end of your contract, they continue on a rolling basis. Usually 30 days or month-at-a-time.

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5 REPLIES 5
Mark_Weinreb
Legend 5
Legend 5

Hi, @Anonymous User You don’t have to do anything. Broadband contracts don’t just stop at the end of your contract, they continue on a rolling basis. Usually 30 days or month-at-a-time.

Anonymous User
Not applicable

Thank you Mark

Jaxxy10
Advocate

So if I leave will I be hit with penalty fee?

Mark_Weinreb
Legend 5
Legend 5

@Jaxxy10 If you leave within your contract period, you’ll have to pay off the rest of the contract. After that, just give 30 days notice. If switching to a new supplier, you will get a refund for the unused part of the billing period (month), since that’s paid in advance less any usage charges if applicable.

RoyB
Legend

@Jaxxy10 

You may find that when your contract runs out, Now will ask if you want to renew for another year at a certain monthly price, or just continue month to month at the same or a lower price.

Ah you think, what’s the catch here? No catch; not being tied into another contract is the no-brainer it appears to be 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.