How do i get a refund when I've been incorrectly charged?

[Anonymous User]

Can't even believe I have to type this into a community - this is for NOW staff to sort, not NOW users free of charge. I want a refund asap for being incorrectly charged and its awful there is no direct line to sort billing issues like this when NOW is at fault

[gavs82008 · Accepted solution]

@Anonymous User 

Billing for what? 
TV or broadband?

Phone number is for broadband only. TV is live chat.

[Anonymous User]

TV - chat bot can't help

[gavs82008]

@Anonymous User 

Use the link provided by @redchiz1 

The bot is nothing like live chat.

[redchiz1]

Forget the bot, click straight on the green Chat online button near the top of the page here.