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Isabelle7890
First Poster

How do I remove my details so I am no longer charged?

I am getting 10p charges to my account seemingly every month, I have no subscription and don’t know where these payments are coming from. I want to remove my account so these payments stop.
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Andy Legend 5
Legend 5

Re: How do I remove my details so I am no longer charged?

@Isabelle7890

 

Welcome to the forum. Those 10ps you see are checks made by NOW TV to ensure your card details are still valid, the 10p isn't actually taken out (it's reserved against your limit and then released again) however some banks do show this 10p temporarily on your statement.

However if you don't intend to use NOW TV again and you'd still like your payment card removed live chat can do this for you.You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)