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Anonymous User
Not applicable

‎06-07-2022 16:48

How do I remove my boost option? I don't want to pay the £5 addition cost

Can someone explain how I remove my Boost option so I am just a normal user?

0
2 REPLIES 2
schnapps
Legend 5
Legend 5

‎06-07-2022 16:51 - edited ‎06-07-2022 16:52

Hi @Anonymous User 

Normally when signed in on here go to Manage Account > My Memberships.

If it doesn't show an active Boost TV Membership with a cancel button option, then do you have another NOW account or are billed through a third party such has BT TV, TalkTalk, Amazon etc.

schnapps
Legend 5
Legend 5

‎06-07-2022 16:58

Hi @Anonymous User 

Forgot to mention if you do find the Boost cancel button, then make sure you cancel it fully by following the screen steps given (i think from memory there is around four).

Then go back to My Membership and it should say cancelled in red text underneath the Boost Membership.

You also usually get an email confirmation within three hours that the Boost has been cancelled on your account.