04-06-2019 21:49
I just want to delete my card and address details, but keep my account. I might want to use it in the future but not at the moment.
Is this possible?
04-06-2019 23:19
@Anonymous User
I think not.
But as long as all your passes are cancelled, and you have set a Payment PIN under My Account/Settings & PINs to stop anyone else misusing your account, the other details will likewise lie dormant unless and until you decide to resubscribe,
And so, perhaps, don’t need to be removed,
04-06-2019 23:33 - edited 04-06-2019 23:35
Not exactly but you can err circumvent it.
05-06-2019 8:41 - edited 05-06-2019 8:46
@Anonymous User
Presumably NowTV will do the 10p reserve thing on any change of card or address, to check it?
When you moved, you will have told your card issuer you new address, so your card will have been linked to that, and you had to change to that on NowTV as well.
So if @Anonymous User changes his address on NowTV, it will no longer match his card, and the 10p check would fail.
I’ve just had the other eventuality happen naturally, as a card of mine expires at the end of this month. My bank has sent me a new card, with expiry 2022; it has the same long number, but a changed CVV.
Unless that triggers a query from NowTV, quoting an expired card is likely to be ineffective unless it is not renewed at all.
But like you, I am puzzled as to what these steps are supposed to achieve for @Anonymous User over and above the Cancels, given the important Payment PIN setting is made to safeguard the account from third party interference.
05-06-2019 8:50 - edited 05-06-2019 8:55
You can change your address with no checks. Try it.
Also the card check does not check the address (well it didn't in the past).
The card that is on my account expired back in January 2018, and was subsequently replaced with a new card with a new number as a result of me losing the card. That is deliberate as I just use vouchers. This also means no unexpected withdrawals.
06-06-2019 14:06
@Anonymous User
I do not claim to be any sort of expert here, but I have a feeling that when you set up recurring payments, you authorise your account and not just the specific current card.
So - an out of date card, by itself, may not be enough to prevent unexpected debits as I think the bank might honour future charges. The authority needs to be formally cancelled. Here is a roughly similar example from the Money Savings Expert website in 2017 and I'm sure there will be more.
https://forums.moneysavingexpert.com/showthread.php?t=5582225
I believe these payments are also called a Continuous Payment Authority (CPA) and there are also dire warnings about them on the MSE site
https://www.moneysavingexpert.com/banking/recurring-payments/
Like the OP, I am also in process of cancelling my membership, but in my case, I want EVERYTHING erased. So far, I have cancelled the NOWTV pass and succeeded in getting LiveChat to erase my card details from the servers. Their complaints team is now looking at erasing all of my other information as well under GDPR.
I shall be very wary of taking on a CPA or signing up to anything like this in future.
Hope That Helps