How do I change to social tariff

[K8tie]

I’m on PIP, universal credit & ESA. I understand from the Citizens Advice via a relative that I can/should be on a social tariff. 

Can someone please help? @links to members

Thanks 

[schnapps · Accepted solution]

Hi @K8tie 

Firstly have a read of this NOW help article linked below.

https://help.nowtv.com/article/now-broadband-basics 

Then after reading the above link and if you are eligible, then contact the NOW Broadband Team (use the telephone number from this screen shot below).

[K8tie]

Thanks 😊 

[DEEDO]

I HAVE HEARING PROBLEMS IS THERE A WAY TO CHANGE TO THE SOCIAL TARIFFE WITHOUT USING THE PHONE? I AM ON PENSION CREDIT AND AM A NOW CUSTOMER. THANK YOU 

[RoyB]

@DEEDO 

Write to customerservices@ NowTV.com (omitting the space)

setting out your eligibility and explaining you can’t use a phone.

Someone from Now will be in touch.