How do I change my security question?

[mjv1986]

Hi,

Anyone know how to change the security question (when you forget your password)?

I think someone has been using my account and I just want to change that as well as the password.

Thanks

[gavs82008 · Accepted solution]

@mjv1986 

Jump onto live chat to see if its possible. Make sure you click "chat online" within the green box and not "get help quicker" as this is a bot. 

https://help.nowtv.com/article/how-to-submit-a-complaint

[mjv1986]

I thought there was only the Bot so thanks.

Looks like you can't change it which seems a tad ridiculous.

Only advice was to close account and start a new one but i'm on the £20pm sport deal at the moment so i'll lose that!

[gavs82008]

@mjv1986 

Ask to see if they can transfer your deal across to your new account?

That being said, the £20 a month for 3 months is a regular offer, so it will come up again no doubt. 

[mjv1986]

THanks. They never said they could when I told them I can't really do it because of the deal.

My deal runs out next month so I might just have to leave it until then!

[RoyB]

@mjv1986 

Set a  Payment PIN, change your password, and then ask Live Chat to blow all the devices off your account. Then you can put back your legitimate ones.

And hope the perp doesn’t know the answer to your security question; indeed, they may not even know your password, if they have merely got hold of a device with your account open on it,