Can anyone please tell me how I go about cancelling my subscription? I have looked on the website but I can't see how to actually cancel it, or how to get the chat up with an advisor?
Thanks in advance,
Give the broadband team a call to see what can be done.
How to submit your complaint:
Yes; it’s a deal, not a contract, and if you are paying month by month (or even if you paid a lump sum up front!), just Cancel it, and it will expire just before your next payment would have been due, and you can walk away free and clear.
A couple of things to note:
(i) Make sure you complete the cancellation process all the way, as there are about four screens to go through, as Now try to hang on to you. If you get a cancellation email, keep it in case of queries. Either way, go into My Account/Memberships and make sure there is no upcoming payment shown there. If there is, go back through cancelling again, and make doubly sure it is effective this time.
(ii) If you decide you want the deal back, you can uncancel any time before that expire date, but after that, it’s gone.