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Anonymous User
Not applicable

How do I cancel my NOW TV subscription?

Hi,

Can anyone please tell me how I go about cancelling my subscription? I have looked on the website but I can't see how to actually cancel it, or how to get the chat up with an advisor?

Thanks in advance,

Janet

68 Replies
gavs82008
Legend 5
Legend 5

@Lydia5 

Give the broadband team a call to see what can be done. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
Lydia5
Advocate

This is what I needed and it has been done quick and easy. Thank you so much. 

Gmw492
Mentor

Can you cancel anytime, I took Sports add on package for discount rate but it says until Jan 2023 it expires , is this a contract or can I just cancel with no hassle , thanks 

gavs82008
Legend 5
Legend 5

@Gmw492 

Only Sky and BT TV your tied into a contract. With NOW your able to cancel whenever you want.

 

All that will happen is you’ll lose out on the discount.

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Gmw492 

 

Yes; it’s a deal, not a contract, and if you are paying month by month (or even if you paid a lump sum up front!), just Cancel it, and it will expire just before your next payment would have been due, and you can walk away free and clear.

 

A couple of things to note:

(i) Make sure you complete the cancellation process all the way, as there are about four screens to go through, as Now try to hang on to you. If you get a cancellation email, keep it in case of queries. Either way, go into My Account/Memberships and make sure there is no upcoming payment shown there. If there is, go back through cancelling again, and make doubly sure it is effective this time.

 

(ii) If you decide you want the deal back, you can uncancel any time before that expire date, but after that, it’s gone.

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Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
Gmw492
Mentor

Thanks for replies, @RoyB @gavs82008  I’ll look into it cheers