Can anyone please tell me how I go about cancelling my subscription? I have looked on the website but I can't see how to actually cancel it, or how to get the chat up with an advisor?
Thanks in advance,
Assuming you don’t want to cancel your account completely, or you would surely have seen the posting above yours which tells you exactly how to do this, I am assuming you want to cancel one or more passes.
This you can do for yourself in My Account/Passes & Vouchers.
To erase yourself completely, try the advice here:-
Nobody has come back lately and said it didn’t work for them, anyway. But if the person who answers says it’s for Sky only, refer them to the link, remind them of their GDPR obligations, and politely but firmly insist.
So please ‘Accept Answer’ now, if you are so inclined, as you won’t be able to come back and do it later
I was given NOW tv for my birthday, but unfortunately it does not work well with my
TV and I want to cancel the contract withing the given 14-days period. please can
you not deduct any money from my account through the direct debit order set up
and let me know how to return your device/control/mem stick.
You were given it, yet you are paying for it?
Does not compute.
But look at My Account/Broadband & calls/Moving Home, and call the number shown to cancel this broadband.
Make sure all your Passes are Cancelled, which you can do for yourself.
Beyond that, getting them to forget you altogether is rather difficult.
But now the myth that NowTV spontaneously restart subscriptions has been laid to rest, you should have nothing to worry about there.
Never leave any personal details on a customer forum, it is a breach of GDPR rules.
Like I just mentioned it's a customer forum and Now TV staff from time to time monitor it. Your best and quickest option is to send an email to customer services and Now TV will get in touch with you.
As I am a customer I cannot be much more help than that. You will see the email address in the below picture
Please give me some advice: I have been trying to cancel my account for nearly two months. I now have it included free with another package so don't need to pay twice!!. I have had no luck accessing my account via the website which continues to say there is a problem finding my account and to try again later. Two months later I have tried multiple times and the computer just keeps saying "no". I am using my home computer (not a device) and have also tried to get on the on-line chat and again the same message "Oops something went wrong". I can't cancel the payment via my bank without authorization from Now TV, an organisation I have not been able to contact the entire time, so unless I can contact someone (anyone!!!) actually from the company presumably I'll be paying double for the rest of my life!!
BTW I have also sent emails and complaints and have so far received nothing back.
Live chat, click "chat online"
Although I beleive the process for deleting an account is via email to customer support. Address in below picture.
This is the correct address because I had to delete an account I somehow managed to create in error!
Got it sorted within a month.
"Within a month" Crikey, you make that sound like a good thing!
Thanks anyway. I've sent e-mails both via the link you gave me and to the customer services address. Hopefully when the circumstances are cleared up I'll get a refund, but I'm not holding my breath!!
I would like cancel my NOW broadband and calls but there is no option in my account to do so. Is there any email option? The homepage is not working properly and I can't access the complaint or help section. Please provide support.