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Anonymous User
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How can i remove my credit card details

ok so i put my credit card details in for the free trial and i know want to remove it but i see no option for me to delete my card details as i dont want it to be on an online website.every other website allows you to remove your card details 

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Legend 5
Legend 5

Re: How can i remove my credit card details

@Anonymous User 


Every other website isn’t running month to month autorenewals 😛


So your first priority is to Cancel the Pass(es) for the free trial, under My Account/Passes & vouchers. This is something you can do for yourself; make sure you go through all four steps for each Pass, or you will be back to square one.


You can’t just delete your card details separately from whole account deletion, though.


And to do that, you need to talk to Live Chat:-


Get in Touch (all the options, and the best place to start):-


On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.


 Live Chat and Send Us a Message:-


On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.


<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>


Good Luck!

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IiRe: How can i remove my credit card details

How do I remove bank account 


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Legend 5
Legend 5

Re: IiRe: How can i remove my credit card details


You can't as per @RoyB comment unless you want to close your account fully the payment details are there to stay. 

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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