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NOW TV Team
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NOW TV Team
Dear Now TV,
I to am in a position where my card details are being withheld on your service beyond my control. Something I find very confusing at this point in time.
As I understand thus far from reading this thread you work under a policy that means you will withhold my details for a short amount of time after my cancellation and then they will be removed. I recognise this must have been disclosed in your Terms and Conditions (which unfortunately I have to admit I never read), but nevertheless I am currently baffled as to why this needs to be the case. You state that:
'we assure you that your details are securely held. This is just something that we must adhere to and in all honesty this protects your details more than you may think. It is a legal practise set by the Inland Revenue and Trading Standards that we must abide by and we cannot change rules that are out of our hands.'
I have noticed from this thread that you appear to be unable to disclose any information about this policy in any further detail than what you have stated above unless it is a private message, so I would like to request a private message where you can disclose to me:
1) Why it is necessary to withhold my card information beyond my use of the service and beyond my control, according to this law set by the Inland Revenue put in place to apparently protect my details
2) If my information is going to be deleted I would like to know exactly when this is the case, so I can be sure about knowing the security of my card details
I would also like to point out that I am currently baffled as to why a service would put a process like this into place. I would assume it is obvious to a company that is working on the internet that it is very easy for sensitive details to be obtained by skilled hackers, and for my card details to be out of my control in such an environment is something I would consider very risky and potentially dangerous. I do not understand how this '[protects my] details'. I also do not understand why you would not present this information clearly and obviously, and in an understandable way, to your customers if you do indeed intend to: '[protect their] details' .
As far as I see it at the moment you have taken sensitive details in regards to my means of taking care of my money, against my will, and in a fashion that was not in any way made clear to me before I undertook offering your company money for their services.
At this point in time I do not see how this is in any way a means of '[protection]', I see it as a robbery.
If it is indeed the case that your policy is in place to protect my security, may I ask why it is so difficult to find how it protects me. If it is a process simply to keep the customers details secure why is it not made clear to the customer from the outset, so that they can be confident in the service they are using. Why is this very hidden policy whereby you are withholding my card details beyond my control, so easy to not recognise and so difficult to understand despite inquiry, if it is simply in place to '[protect my] details'.
And so may I also suggest that if you intend to survive as a means of trade that you do not act in ways that are deceiving or at the very least unclear and confusing with your customer.
Please could you identify your reasoning and the further information requested in a private message.
Thanks for your post.
I think you've raised some interesting points here and totally understand you wish for more information and explanation on these points.
As these questions are fairly in depth and as a customer specialist my knowledge of this only goes so far I would suggest directing your question to the following department:
The Data Protection team at firstname.lastname@example.org or DP Team, BSkyB Ltd, Grant Way, Isleworth, TW7 5QD.
NOW TV Team
Please can you remove my payment details as you have @bazpaul.
My earlier request was answered by asking me to sign in and fill out the contact form. Once I had done this I was told I needed to do live chat. Since I don't need to sign in please remove these details.