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Char-A
NOW TV Team (Retired)

Re: how to remove debit/credit bank card .??

Hey there stewj9,

 

Not a problem.

We will need to discuss your account information so I have sent you a private message regarding this.

 

Thanks a lot.

 

Char

NOW TV Team

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jakeharmby
Observer

Re: Removing payment card details?

I would like my card details removing straight away, they are my details on somebody else's account and I don't want them to be used. PLease reply ASAP.

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Char-A
NOW TV Team (Retired)

Re: Removing payment card details?

Good afternoon jakeharmby,

 

Not a problem at all, we'd love to help you resolve this.

As this is account related we will need the account holder to contact us directly.

 

We look forward to hearing from you.

 

Char

NOW TV Team

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Hazzaahh
Advocate

A few questions.

1 - How do I remove my card details?

 

2 - To stop my card being charged do I need to turn off just auto renewal or do I actually have to disable my movies pass? 

 

3 - I signed up through the £10 xbox promotion, when I have watched 90 mins, how long do I have to wait to recieve my gift card?

 

Thanks

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Re: How do i completely remove my NowTV account

Remove my card details please.

 

None of this makes sense, I have cancelled after the trial. I did not use the service enough to justify keeping it.

 

I understand that my details are required for auditing purposes, but I should be able to remove my card details from the site/my account. You are the only company I have dealt with that operate like this.

 

I DO NOT WANT MY CARD DETAILS ON FILE. SIMPLY OPTING OUT FOR AUTO-RENEWAL DOES NOT GIVE ME PEACE OF MIND.

 

When will my details be deleted?

 

You are praying on further 'accidental' business. Telling somebody to put a pin/parental lock on is not the answer - remove their card details as requested.

 

SKY ARE LIARS - I HAVE PROVEN THIS WITH MY TV/PHONE PACKAGE WITH AN INCIDENT WHERE I WAS EVENTUALLY ISSUED AN APOLOGY BY LETTER. I DO NOT TRUST YOU TO KEEP MY DETAILS ON FILE.

 

PLEASE REMOVE THEM ASAP

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Re: How do i completely remove my NowTV account

I would also like to question why you are blatently disregarding the Data Protection Act?

 

"5. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes."

 

As I am telling you I have no intention of ever using your services again - then you no longer need to leave my details on file/on my account in particular. 

 

Yes you will no doubt need an encrypted record for auditing, but none of us are arguing that. You no longer need to have my card details readily available/visible on my account. I have ceased using your services... SO KINDLY REMOVE MY DETAILS AS I HAVE REQUESTED.

 

I have a balance of £0.00 with you and no longer consent to you keeping or processing any data on me. By ignoring my plea, you will be causing me unnecessary stress and worry regarding potential financial damages.

Failing to comply with point 5 above, under the Data Protection act and my plea to remove my details may result in further legal action.

 

Many thanks.

Community Manager
Community Manager

Re: How do i completely remove my NowTV account

Hi RemoveMyCard

 

Thanks for posting.

 

Thanks for getting in touch.

 

Unfortunately we are unable to comply with your request at this time as we need to retain this information for audit and fraud prevention purposes.

 

Your details are held securely in accordance with Payment Card Industry standards and will be securely deleted in line with our data retention and destruction policy at an appropriate stage.

 

I trust that you can appreciate that currently we are unable to remove your information as per your request; for the reasons set out above. 

 

If you have any further questions you can email or write to our Data Protection team at dp@bskyb.com or DP Team, BSkyB Ltd, Grant Way, Isleworth, TW7 5QD.

 

If you wish to get in contact directly regarding this please go to nowtv.com/contactus to send us a message directly from your account once logged in.

 

Thanks

 

Simon

NOW TV Team

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Re: How do i completely remove my NowTV account

Thank you for the copy and paste response. My details are not held securely as they are still readily available upon logging in to my account. Securely would be deleted from my account and kept encrypted - which they are not.
So to be honest - no I do not appreciate that this is not possible.

I am sure that you will appreciate that with me requesting that my card details are removed from my account and your failure to do so, fails to comply with the Data Protection Act as stated in my previously posted messgae.

I am also concerned by what you deem an appropriate stage. As I have no intention of using any of your services ever again - therefore keeping my account active - with an active payment method. An appropriate stage would be to remove the card details now. This would stop any accidental purchases, or if my account was to be hacked fraudulent purchases/subscriptions.

I find it appauling that this is how NowTV operate - putting you on par with the likes of Very/Littlewoods/Next and similar companies who I have avoided to date. Why can I remove my card details from Paypal/Amazon/Play.com/ToysRUs/Debenhams/Tesco and countless other sites - yet you fail with such a basic request?
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Char-A
NOW TV Team (Retired)

Re: A few questions.

Hey @Hazzaahh 

 

1 - We can do that for you if you'd like.

Just let us know so we can talk to you privately discussing your personal account details.

2- Turn off Auto Renew as this cancels your functioning account.

3- You'll receive an email regarding your £10 within 30 days of registration completion.

 

Hope this helps with your questions.

 

Char

NOW TV Team

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Hazzaahh
Advocate

Re: A few questions.

Could I have my card details removed please?

 

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