How do we go about using the vouchers??? I had no intention of setting up a direct debit and now feel ripped off. I'd rather pay for things when I need to rather than be robbed every month. WHat happened to no contract??? Isn't that what a direct debit is?
Hi @Anonymous User and @Anonymous User
Thanks for your post and sorry about the delayed reply.
I'll email you shortly to get this looked into.
NOW TV Team
@Anonymous User payments are made via debit/credit card and are only taken each month you want a pass. You can cancel your passes at any time which makes it "no contract" as no notice is required.
@artesea thanks... cancelling the vouchers after I apply them seems to work!
Just one further question... if I apply a three month (entertainments) voucher can I still cancel that immediately after applying, or will that mean I will lose my service after one month instead of three months later when the voucher should expire?
@TraLaLaLaLa in the past cancelling early resulted in only one month, but that's now changed and when I cancelled my 2 month movie passes days in, it still ran for the full length (don't worry if you get an email saying it end earlier, that one is wrong).
I also request that my account be deleted. Please email me with instructions.
It's unusual, frustrating and a little suspicious that we're not able to completely delete our own accounts.