Hello GuitarAl72, Thanks for getting in touch with us....

[cas85]

hi,

the link is broken...

Thxs 

[gavs82008]

@cas85 

what link?

[RoyB]

@cas85 

That’s an email address, not a link.

You are supposed to write to it, stating your request.

We are all customers here, like you; we can advise you where to go to make your request, but none of us can fulfil it for you.

[dren33]

the fact you cannot remove card details is terrible.  Just cancelled everything i have and am telling all friends to as well.

[JAMIEBEE]

There is nothing anywhere that allows you to cancel this membership. its a disgrace.

Cancel, my membership now or send me a link to do it.

[Saint1976]

@JAMIEBEE this is a customer community so no one from Now will read your comment and cancel your membership. You can do it by following the linked instructions. If you have more than 1 membership, you'll need to cancel them all individually.

https://help.nowtv.com/article/how-do-i-cancel-now

[dmt32]

Continuous payment authorities: it is your right to cancel - You can contact your card provider & ask them to cancel payment authority.

[12-4]

Hi

Could you please help me

Today my Granddaughter accidently pushed a button on my nowtv remote that accidently resulted in my paying :

£9.99 sports day membership

£5.00 Boost

Total payment £14.99 

I cancelled the boost immediately but cannot cancel the sports day membership which I have not activated. Could you please arrange for my account to be refunded £14.99 and thereafter could you please remove my Visa debit card  details

Please help

[gavs82008]

@12-4 

This is a customer forum, so the any chance of a refund will have to be discussed directly via NOW.

You have either live chat by “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

Or email customer support. Address in below picture.

 

[RoyB]

@12-4 

And set a Payment PIN under My Account/Manage Account/Account Summary immediately to prevent any further accidental purchases!