cancel
Showing results for 
Search instead for 
Did you mean: 
cas85
Observer

Re: Hello GuitarAl72, Thanks for getting in touch with us....

hi,

 

the link is broken...

 

Thxs 

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Hello GuitarAl72, Thanks for getting in touch with us....

@cas85 

what link?

FYI that I do not work for NOW, just a NOW customer trying to help
0 Thanks
Reply
RoyB
Legend

Re: Hello GuitarAl72, Thanks for getting in touch with us....

@cas85 

 

That’s an email address, not a link.

 

You are supposed to write to it, stating your request.

 

We are all customers here, like you; we can advise you where to go to make your request, but none of us can fulfil it for you.

Line 3. Overhead, without any fuss, the stars were going out…..
0 Thanks
Reply
dren33
Advocate

Re: Hi paddles Thanks for getting in touch with your query....

the fact you cannot remove card details is terrible.  Just cancelled everything i have and am telling all friends to as well.

0 Thanks
Reply
JAMIEBEE
Advocate

Re: How do I delete my account?

There is nothing anywhere that allows you to cancel this membership. its a disgrace.

 

Cancel, my membership now or send me a link to do it.

0 Thanks
Reply
Saint1976
Elite 2

Re: How do I delete my account?

@JAMIEBEE this is a customer community so no one from Now will read your comment and cancel your membership. You can do it by following the linked instructions. If you have more than 1 membership, you'll need to cancel them all individually.

 

https://help.nowtv.com/article/how-do-i-cancel-now

dmt32
Advocate

Re: Continuous payment authorities:

Continuous payment authorities: it is your right to cancel - You can contact your card provider & ask them to cancel payment authority.

 

 

12-4
Observer

cancel

Hi

 

Could you please help me

 

Today my Granddaughter accidently pushed a button on my nowtv remote that accidently resulted in my paying :

£9.99 sports day membership

£5.00 Boost

Total payment £14.99 

 

I cancelled the boost immediately but cannot cancel the sports day membership which I have not activated. Could you please arrange for my account to be refunded £14.99 and thereafter could you please remove my Visa debit card  details

 

Please help

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: cancel

@12-4 

This is a customer forum, so the any chance of a refund will have to be discussed directly via NOW.

 

You have either live chat by “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

Or email customer support. Address in below picture.

EC87A9C3-88A3-4E91-956C-E9B4F069D8D2.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
0 Thanks
Reply
RoyB
Legend

Re: cancel

@12-4 

 

And set a Payment PIN under My Account/Manage Account/Account Summary immediately to prevent any further accidental purchases!

Line 3. Overhead, without any fuss, the stars were going out…..