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Anonymous User
Not applicable

How can I close my account and remove my details? I don't want my details to be stored after trial

Hi,

How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.

 

Thanks

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Anonymous User
Not applicable
Please cancel my pass
SeeMoreDigital
Legend 5
Legend 5

Hi again @Anonymous User,

 

As explained above, it's up to you as the NOW TV account holder to officially cancel your NOW TV services!

 


And just-so 'all' NOW TV customers know. Currently...

  • All free-trials, run for their full duration, even if they are officially cancelled after the first day.
  • All monthly NOW TV subscription(s) run for their full duration, even if they are officially cancelled on the first day of their last monthly period.
  • All monthly NOW TV subscription(s) 'roll over' automatically if they're not officially cancelled prior to any 'free trial', 'retention offer', 'voucher pass' or 'monthly' subscription expiring!
  • If your preference is to use 'voucher code passes', you can submit your voucher pass whenever the green 'Apply a voucher' link becomes visible (via the 'My passes' area of your account). The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
  • 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending. So keep a look-out, including your spam/junk mail!
  • While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
  • While the NOW TV accounts system is attempting to collect payment(s) the 'Apply voucher' button will not be accessible.
  • New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
  • Setting up a 'Payment PIN' code on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
  • Cancelling your NOW TV subscription(s) has to be done officially and correctly via your NOW TV account. And has to be done for each of the NOW TV services you have subscribed to. After which you will receive a confirmation email.
  • Asking your bank or credit/debit card company to stop making payments or replacing your debit/credit card does not provide official confirmation to NOW TV that you no longer require their services. Neither does not watching/accessing the NOW TV service!
  • Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account (or accounts if you have them)!
SeeMoreDigital
Legend 5
Legend 5


@Anonymous User wrote:
Please can the renew option b taken off my account

Hi and welcome to the forum @Anonymous User,

 

If you don't want or can't afford any of the NOW TV services you've subscribed to, you can officially cancel them at any time (and they will still run for their full duration). That's the type of subscription service NOW TV offer!

 

This being the case... Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone, the official way to cancel your NOW TV subscriptions is via your NOW TV account.

 

It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
  • Then click on the coloured 'Canel' button which is located within each of the NOW TV services you have subscribed to (ie: Entertainment, Cinema, Kids, Sport). You should see something like this: -

cancellation.PNG

 

  • A new "We hate saying goodbye" web page will be displayed.
  • Scroll down to the bottom of the web page.
  • Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
  • Follow the remainder of on-screen instructions/questionnaires and retention offers, if any...

If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.

 

Cheers

Anonymous User
Not applicable

Hi, I am concerned that I will still get charged after 30 days for now TV even though I have cancelled my entertainment pass, the only pass I signed up for, well within the trial period. Because there appears to be no way of fully cancelling the account, I am not convinced that my membership is fully deactivated especially because my card details are still held. I'd like some clarity on the matter please. Thanks.

SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone, the official way to cancel your NOW TV subscriptions is via your NOW TV account.

 

After officially cancelling (each one of) your subscription(s) NOW TV will send you confirmation by email. Which you should keep for future reference.

 

 

Cheers

Anonymous User
Not applicable

Thank you for that. I signed up for Now TV through Google play. So that should be OK.  I recieved an email of the cancellation of my entertainment pass. I see that you can reactivate the pass up until the end of the trial which is good. 

SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Just remember that if you don't want or can't afford any of the NOW TV services you've subscribed to, you have to officially cancel them, or they will automatically 'roll-over' and your debit/credit card will be charged.

 

 

Cheers

Anonymous User
Not applicable

How do I remove my details from here please? I've been struggling to delete it. This was a free trial we were given at a fun fair and we haven't even used it.. Please Delete my details, thanks.

SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

For security reasons, all issues related to your NOW TV 'account' (such as, NOW TV account removal/card details removal and refunds) are subject to the Data Protection Act and can't be discussed on the open forum, which means it's more appropriate for you to directly contact a NOW TV representative rather than asking one of them (or somebody who may be posing as one of them) to contact you via the forum!

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not be sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

Anonymous User
Not applicable

I would also like to remove my bank details from nowtv how can i do this?