20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
22-04-2013 20:44 - edited 22-04-2013 20:49
@Jason-C wrote:Hi KA47,
Thanks for getting in touch.
Unfortunately we are unable to comply with your request at this time as we need to retain this information for audit and fraud prevention purposes.
Your details are held securely in accordance with Payment Card Industry standards and will be securely deleted in line with our data retention and destruction policy at an appropriate stage.
I trust that you can appreciate that currently we are unable to remove your information as per your request; for the reasons set out above.
If you have any further questions you can email or write to our Data Protection team at dp@bskyb.com or DP Team, BSkyB Ltd, Grant Way, Isleworth, TW7 5QD.
Kind regards,
Jason
NOW TV Team
Thanks for the prompt (copy & pasted) response.
''...and will be securely deleted in line with our data retention and destruction policy at an appropriate stage.''
You'll randomly delete my card details at a certain stage in time? How do you know at that point I don't want them removed?
At the moment, I don't want them on the website in my account section. What happens if my password is used by someone else and they purchase items from NOW TV since my card details are stored on the system for future use?
''I trust that you can appreciate that currently we are unable to remove your information as per your request...''
No, I don't appreciate that, I don't know why you trust that I would, no other website has seemingly come up with this reason when I attempt to remove my card details. And I have bought from plenty. This is the first time I've not been able to remove my own card information, my own personal property, from an online service. I buy things from you, then you still keep my card information long after transaction, and also despite my attempts to remove it.
Maybe there should be a placeholder warning on the site, that once a customer enters their credit card information, it cannot be removed. And I don't mean smallprint type in terms & conditions, I mean a clear disclaimer on the same page, when entering such sensitive personal data.
''...we need to retain this information for audit and fraud prevention purposes.''
It's ironic that fraud prevention is the primary reason I do not want my information stored on your site. It's my right to safeguard my data better than yourselves.
''If you have any further questions you can email or write to our Data Protection team at dp@bskyb.com...''
So am I barking up the wrong tree in directing these questions here? Is there nothing you can do? Only the Sky dp team can resolve this type of issue? The poster above me received an entirely different response, that the ''enquiry is account-sensitive'', and was messaged personally. What's the difference with my account? Was he/she given a different response?
Thanks
22-04-2013 20:58
Hi KA47.
Thanks for your reply.
I have sent you a private message regarding your post.
Regards
Adrian
NOW TV Team
29-11-2014 23:22
30-11-2014 12:00
Hi @Anonymous User ,
Thanks for getting in touch.
I have sent you an email regarding this.
Thanks,
Karl
NOW TV Team
11-09-2015 17:46
can you tell me how please
14-09-2015 15:57
Hi @Anonymous User,
Thanks for getting in touch.
As your post is an account related query, I have sent you an email.
If you have any further questions please feel free to get post again.
Thanks,
Karl
NOW TV Team
02-04-2016 11:23
Hello,
I also wish for my private personal credit card information to be removed from my account. I strongly agree with the views of KA47 and wish you take action as you have done with the others.
I will be waiting for a private message from your team, so don't hesitate.
Thanks.
05-04-2016 13:13
Hi @Anonymous User
Thanks for your post
I have emailed you regarding this
Thanks
Sue
NOW TV Team
23-08-2016 20:42
I also wish my card details REMOVED as well, please!!!!!!!!!!!!!
23-08-2016 20:49
@Anonymous User wrote:I also wish my card details REMOVED as well, please!!!!!!!!!!!!!
Given that you have an 'account' related issue (which is subject to the Data Protection Act), I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your requirements to them.
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers