20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
29-08-2020 9:50
@Anonymous User you'll need to email
customerservices @ nowtv.com (ensuring no spaces)
26-10-2020 7:16
So you are saying that there is no way to avoid being charged other than to cancel the card used?
I keep getting emails saying that I have a 7 day trial which I then log in and cancel. After that I suddenly get charged for the movie option and again I cancel it. The next day I get charged for the entertainment package and again I cancel.
It is impossible to reach you and query the charges.
All I can do is warn people that they will never be able to leave if they sign up.
08-02-2021 23:23
the fact you cannot remove card details is terrible. Just cancelled everything i have and am telling all friends to as well.
16-05-2021 9:02
Continuous payment authorities: it is your right to cancel - You can contact your card provider & ask them to cancel payment authority.
08-12-2012 19:47
08-12-2012 19:51
14-12-2016 10:19
That is an outright LIE. DO NOT BELIEVE THEM - THEY HAVE TAKEN UNAUTHORISED PAYMENTS FROM MY CARD 3 TIMES. And the last one was many days after my account was inactive, so I could not suspect any payment would go through.
Report this to your banks and get new cards.
04-05-2019 11:33
Yes you have taken money without authority! Mine!!??
1week on you lot still haven’t resolved it, worst customer service I’ve ever experienced, totally useless and completely uninterested in resolving my issue.
You will have to notify your bank to stop them stealing more money from your account.
14-03-2020 22:42
I cancelled my entertainment pass in July 2019. Today it is March 14th 2020 and Now TV are still taking payments from my account. I have emailed Now TV to ask for a refund as I have only just realised. I have an email dated July 2019 from a chap called Raj at Now TV telling me no more payments will be taken and here we are. Please advise as £8.99 has been taken every month from my account since I cancelled in July 2019.
23-04-2020 22:38
So why have I just been charged twice after having "unsubscribed" last year? Really unhappy.