20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
28-12-2015 16:43
Hi @Anonymous User,
Thanks for getting in touch.
I have sent you an email in regards to your query.
Thanks,
Karl
NOW TV Team
28-11-2019 8:51
How do I remove my card details and delete account?
28-11-2019 9:13
29-11-2019 9:00
@Anonymous User
What was wrong with my previous answer to this question?
29-11-2019 9:02
@Anonymous User@Anonymous User
You can’t do this for yourself.
To erase yourself completely, try the advice here:-
https://community.nowtv.com/t5/Off-Topic-Chat/Leaving/m-p/497911/highlight/true#M14310
Nobody has come back lately and said it didn’t work for them, anyway. But if the person who answers says it’s for Sky only, refer them to the link, remind them of their GDPR obligations, and politely but firmly insist.
So please ‘Accept Answer’ now, if you are so inclined, as you won’t be able to come back and do it later
09-01-2016 16:05
09-01-2016 16:25
Hi @Anonymous User
Thanks for your post and welcome to the forum. You need to head to Live Chat to sort this. Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat & Email options (8am - Midnight).
Hope this helps
27-07-2017 12:26
Hi, how can i make contact to close account. Keeps saying you cant cancel pass or account while payment is pending this message is appearing all the time when payment as gone and passed over to 2 weeks ago ???
27-07-2017 12:47
@Anonymous User
Sounds to me that there is some issue with the NowTV auto payment process system and your bank card or your username account details.
What i would suggest is to speak to a live chat advisor about this where hopefully that can resolve the issue and also can cancel your passes on your behalf should you instruct them.
Here's a link below for live chat.
https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
29-07-2017 16:47
Thank you for your reply and the link. I have now made contact through live chat and cancelled my pass. Thank you once again.