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Anonymous User
Not applicable
‎20-11-2012 21:35

How can I close my account and remove my details? I don't want my details to be stored after trial

Hi,

How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.

 

Thanks

1,571 Replies
Anonymous User
Not applicable
‎14-12-2012 8:15

How do I delete my account?

0
Simon-J
Community Manager
Community Manager
‎14-12-2012 10:28

In response to Anonymous User

Hi Minminx,

 

Please find the answer to your question here.

 

Thanks

 

Simon 

NOW TV Team

0
RoyB
Legend
‎14-08-2019 13:57

In response to Simon-J

@Simon-J 

 

Clicking that link in

 

https://community.nowtv.com/t5/Account-Billing/How-can-I-close-my-account-and-remove-my-details-I-do...

 

takes me to a place which tells me I don’t have sufficient privileges to go there 😥

 

Same with the Char-A one below it.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
0
Simon-J
Community Manager
Community Manager
‎14-08-2019 14:31

In response to RoyB

@RoyB ,

 

Thanks for pointing that out Roy, It looks like this thread is made up of related topics that have been merged together at some point in the name of housekeeping, some of which are really old and no longer relevant  (that reply was from 2012) I'll go through this post and tidy it up.

 

Thanks

 

Simon

0
Anonymous User
Not applicable
‎14-08-2019 20:09

In response to Simon-J

can I just have a phone number to cancel? The ‘help’ page is just taking me round in circles and every link on this thread is useless.

just a phone number so I can cancel how hard is that?

0
RoyB
Legend
‎16-08-2019 15:36

In response to Anonymous User

@Anonymous User 

 

You can cancel passes for yourself under My Account/Passes & Vouchers.

 

Just make sure, when you cancel, that you go through all four screens, and check afterwards that the Pass does indeed show as Cancelled, with no upcoming payment scheduled.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
0
RoyB
Legend
‎16-08-2019 15:32

In response to Simon-J

@Simon-J 

 

Thanks.

 

That answer may be old, but the question is still being repeatedly asked today.

 

It would be great if there was once again an official NowTV answer we could point people to.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
0
Anonymous User
Not applicable
‎18-12-2012 17:36

i wanna delete my account

Anonymous User
Not applicable
‎18-12-2012 17:52

In response to Anonymous User

Hi pauldaniels3005,

 

Cheers for your post.

 

We are sorry you are thinking of leaving us?!

Could you give us any feedback as to how we could improve the service for you?

 

Click here for a post to help you cancel your subscription.

 

We look forward to your feedback.

 

Char

NOW TV Team

0
Anonymous User
Not applicable
‎21-12-2012 18:05

Dear Now TV, 


I have been looking in your forum community for instructions to delete my account. However I have only found the instructions to cease auto-renewing my subscription. Please would you provide me with the way to delete my information from your system. Or if not, would you please remove my data from your system from your end. 

 

Please do this without delay.

 

Thank-you, 

 

Jon.

Anonymous User
Not applicable
‎21-12-2012 18:14

In response to Anonymous User

Hi Jontywhite.

 

Thanks for contacting us,

 

Sorry to hear you are leaving us. The answer to your request can be found here.

 

Kind Regards

 

Adrian

 

NOW TV Team

 

0
Joanna
Observer
‎06-02-2022 10:28

In response to Anonymous User

Good Morning,

I also wish to delete my account but the link you're providing for other users doesn't let me get any answer. 

This is the message I'm getting: You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

 

Hope you can advise, Joanna. 

0
RoyB
Legend
‎06-02-2022 11:05

In response to Joanna

@Joanna 

 

Which link exactly?

 

The earlier part of the thread is stuffed with links that are old, no longer go where they did, or never did go to where you are looking for 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
0
Joanna
Observer
‎06-02-2022 10:28

In response to Anonymous User

Good Morning,

 

I also wish to delete my account but the link you're providing for other users doesn't let me get any answer. 

 

This is the message I'm getting: You do not have sufficient privileges for this resource or its parent to perform this action.

 

Click your browser's Back button to continue.

 

 

 

Hope you can advise, Joanna. 

0
Anonymous User
Not applicable
‎23-12-2012 22:05

how can i DELETE my account. pleaseee help. can you delete for me . thank youMan Sad

0
Anonymous User
Not applicable
‎24-12-2012 11:11

In response to Anonymous User

Hi hf12,

 

Sorry to hear that you wish to cancel your account. You can find instructions on how to do this here.


For legal and operational reasons, we will need to keep some of your information for a period of time but this will be deleted in line with our data retention policy.

 

Thanks,

 

SarahC

NOW TV Team

 

0
Anonymous User
Not applicable
‎11-01-2013 18:28

Is it possible to completely cancel/delete the account and not just 'please switch off autorenew' cancel?

 

thanks

Anonymous User
Not applicable
‎11-01-2013 19:05

In response to Anonymous User

Hi dfx,

 

Thanks for getting in touch. Sorry to hear that you are leaving us 😞

 

By switching off auto renew it means that at the end of the current months subscription the account will just be made redundant.

 

We will need to keep some of the information for a period of time but this will be deleted in line with our data retention policy.

 

I hope this helps clear things up for you.

 

All the best,

 

Shannon

NOW TV Team

0
Anonymous User
Not applicable
‎07-06-2014 15:35

In response to Anonymous User

I wish my credit card and home details to be removed from tv now account and the account DELETED who can this be done?

Anonymous User
Not applicable
‎07-06-2014 16:51

In response to Anonymous User

Hi Podmanmcc,

 

Thanks for getting in touch with your post. Sorry to hear that you wish to leave the service.

 

In order for us to complete your request, please come onto LiveChat here, as this is an account related query.

 

We look forward to chatting with you shortly.

 

Regards,

 

Michael

NOW TV Team

0
Anonymous User
Not applicable
‎28-05-2016 9:53

In response to Anonymous User

HI,

 

I've been trying to cancel my account for the past 2/3 months, this is absolutely ridiculous!! What a ###### service! Absolute robbery. I want all my details gone, email address, card details, the lot. Totally immoral that you can't cancel or close your account with ease. Sort it out or I will be moving forward to get my money back from you.

0