20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
06-05-2017 22:05
Hi @Anonymous User,
Please refer to my above post 😉
07-05-2017 8:42
07-05-2017 9:25
@Anonymous User wrote:
Iv been trying to cancel online for two months!
That's most odd @Anonymous User. What device have you been using to perform this task?
It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
With regard to having your debit/credit card details removed... For security reasons, all 'account' related issues are subject to the Data Protection Act, which means it's more appropriate for you to directly contact a NOW TV representative rather than asking one of them (or somebody who may be posing as one of them) to contact you!
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
Cheers
PS: It might also be a good idea to 'officially' cancel any NOW TV subscriptions you may have, by accessing the 'My Passes' area of your 'My Account'!
12-05-2017 12:46 - edited 12-05-2017 12:46
How do I remove my visa card as a payment method?...I find vouchers via amazon better value so natrually I would prefer to use them.
12-05-2017 12:48
Sorry to say this @Anonymous User but a valid card is still needed to watch NOWTV even with vouchers.
You can always add a new voucher during the last month of the offer so the new voucher carries over. 🙂
12-05-2017 13:01 - edited 12-05-2017 13:04
Well that's fine but I want out of the film options and just use entertainment. So that means I don't want Now TV automatically charging me for a films voucher.
Ah, I guess using the cancel button before the next payment is due would stop that 🙂
12-05-2017 13:05
@Anonymous User You just beat me to it with the last part. 😉
Make sure to follow all instructions when you cancel and get a confirmation email. 😉
12-05-2017 18:25
Can someone delete my account
12-05-2017 19:30
@Anonymous User wrote:Can someone delete my account
Hi and welcome to the forum @Anonymous User,
For security reasons, all 'account' related issues (such as, NOW TV account removal/card details removal and refunds) are subject to the Data Protection Act, which means it's more appropriate for you to directly contact a NOW TV representative rather than asking one of them (or somebody who may be posing as one of them) to contact you via the forum!
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
Cheers
12-05-2017 22:20