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Anonymous User
Not applicable

How can I close my account and remove my details? I don't want my details to be stored after trial

Hi,

How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.

 

Thanks

1,571 REPLIES 1,571
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

For security reasons, all 'account' related issues (such as, NOW TV account removal/closure, card details removal and refunds) are subject to the Data Protection Act, which means it's more appropriate for you to directly contact a NOW TV representative rather than asking one of them (or somebody who may be posing as one of them) to contact you!

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

Anonymous User
Not applicable

So how can i close deffinetli my account!!!
SeeMoreDigital
Legend 5
Legend 5

@Anonymous User wrote:
So how can i close deffinetli my account!!!

Please refer to my post above @Anonymous User...

Anonymous User
Not applicable

I do not use NowTV anymore and would really like a way I can remove my card details from my account, if anyone can help I'd really appreciate it.
caseyb1993
Legend 5
Legend 5

@Anonymous User 

To get this resolved ASAP, you should contact live chat as they can access your account.

 

https://help.nowtv.com/article/how-to-use-my-account

 

Click the link and select "contact us" at the bottom. Then select "live chat".

Best on a PC/Mac. Smiley Happy

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

Please delete my account! I've been trying for some time now and I want my card details off it says I have no passes but I'm being charged every month!!!
caseyb1993
Legend 5
Legend 5

@Anonymous User To get this resolved ASAP, you should contact live chat as they can access your account.

 

https://help.nowtv.com/article/how-to-use-my-account

 

Click the link and select "contact us" at the bottom. Then select "live chat".

Best on a PC/Mac. 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

I don't want my details on now tv anymore and I want to cancel my account so could you please do this for me so i'm not charged any longer

caseyb1993
Legend 5
Legend 5

@Anonymous User Please see SeeMoreDigital's post above. 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

Hello, I want my bank details removed from my account can you please support me by doing this for me as I am strugling to do so my self.