Hi and welcome to the forum @Anonymous User,
The official way to cancel your NOW TV subscriptions is via your NOW TV account. It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
- Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
- Then click on the grey coloured 'Canel' button which is located within each of the NOW TV services you have subscribed to (ie: Entertainment, Cinema, Kids, Sport). You should see something like this: -
- A new "We hate saying goodbye" web page will be displayed.
- Scroll down to the bottom of the web page.
- Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
- Follow the remainder of on-screen instructions/questionnaires and retention offers, if any...
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
Cheers
And just-so 'all' NOW TV customers know. Currently...
- All monthly NOW TV subscription(s) and free-trials, run for their full duration, even if they are officially cancelled after the first day.
- All monthly NOW TV subscription(s) 'roll on' automatically if they're not officially cancelled prior to any 'free trial', 'retention offer', 'voucher pass' or 'monthly' subscription expiring!
- If your preference is to use 'voucher code passes', you can submit your voucher pass whenever the green 'Apply a voucher' link becomes visible (via the 'My passes' area of your account). The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
- 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending. So keep a look-out, including your spam/junk mail!
- While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
- While the NOW TV accounts system is attempting to collect payment(s) the 'Apply voucher' button will not be accessible.
- New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
- Setting up a 'Payment PIN' code on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
- Cancelling your NOW TV subscription(s) has to be done officially and correctly via your NOW TV account. And has to be done for each of the NOW TV services you have subscribed to. After which you will receive a confirmation email.
- Asking your bank or credit/debit card company to stop making payments or replacing your debit/credit card does not provide official confirmation to NOW TV that you no longer require their services. Neither does not watching/accessing the NOW TV service!
- Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account (or accounts if you have them)!
@Anonymous User
To get this resolved ASAP, you should contact live chat as they can access your account.
https://help.nowtv.com/article/how-to-use-my-account
Click the link and select "contact us" at the bottom. Then select "live chat".
Best on a PC/Mac. 