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Anonymous User
Not applicable

How can I close my account and remove my details? I don't want my details to be stored after trial

Hi,

How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.

 

Thanks

1,571 REPLIES 1,571
Anonymous User
Not applicable

NOW TV has been helping itself to 6.99 a month for an entertainment pass that my father neither realised he had signed up for or wants for over a year. When I discovered this I contacted someone at NOW TV who said they would cancel the pass and refund him the payments that had been taken. This has not been done and the money is still being taken even though I cancelled the pass last month. It would seem the only way to stop you helping yourselves to his money is to remove his card details and close his account but I find it is not possible to do this. Anyone help please.

SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

For security reasons all 'account' related issues (such as, NOW TV account removal/card details removal and refunds) are subject to the Data Protection Act, which means it's more appropriate for you to directly contact a NOW TV representative rather than asking one of them (or somebody who may be posing as one of them) to contact you!

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

Anonymous User
Not applicable

yes have tried live chat but they just finish the chat without giving you an answer, have now tried sending a message! 

4268
Legend 5
Legend 5

@Anonymous User get your dad to tell his bank he does not authorise the payments. When speaking to chat you need your dad with you. Just tell them to remove all card details and cancel the account. Your​ dad will get an email.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

Hi,

After reading through a lot of the comments about the subject after experiencing the same appealing problem I agree with every other user of NowTV and would certainly love it if you guys could make some kind of effort in letting someone 'more qualified' than you are in your team and get this problem resolved.
The fact we have to go through so much trouble and hassle to remove our personal bank account details that are glued online to an account that I personally no longer wish to have due to lack of use, is just disgraceful.

I request the following and would really appreciate it this can be resolved.

Thank you,
Joshua
Anonymous User
Not applicable

I am disappointed with my Now tv stick and have returned it to the shop.  I now wish to remove my bank details

Anonymous User
Not applicable

Hi,

After reading through a lot of the comments about the subject after experiencing the same appealing problem I agree with every other user of NowTV and would certainly love it if you guys could make some kind of effort in letting someone 'more qualified' than you are in your team and get this problem resolved.
The fact we have to go through so much trouble and hassle to remove our personal bank account details that are glued online to an account that I personally no longer wish to have due to lack of use, is just disgraceful.

I request the following and would really appreciate it this can be resolved.

Thank you,
Joshua
Anonymous User
Not applicable

hi could you please email me too about how to delete my account too, thanks

SeeMoreDigital
Legend 5
Legend 5

@Anonymous User wrote:

hi could you please email me too about how to delete my account too, thanks


Hi and welcome to the forum @Anonymous User,

 

For security reasons all 'account' related issues (such as, NOW TV account removal/card details removal and refunds) are subject to the Data Protection Act, which means it's more appropriate for you to directly contact a NOW TV representative rather than asking one of them (or somebody who may be posing as one of them) to contact you!

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

Anonymous User
Not applicable

Guess what I sent a message as advised and they never responded to that either. Will now go through bank and cancel all payments as advised by Elite 4.

 

Thanks