20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
25-06-2016 9:53
25-06-2016 14:56
25-06-2016 15:16 - edited 25-06-2016 15:18
@Anonymous User,
The people trying to help you are regular NOW TV customers, not NOW TV employees!
You've been given some good advice. In order to resolve 'Bills and Payments' (ie: account) related issues,you need to contact a NOW TV representative via the forums 'Live Chat' facility.
26-06-2016 18:00
26-06-2016 18:13 - edited 26-06-2016 18:16
Hi again @Anonymous User,
NOW TV is a fully 'online service' which offers help to its customers via this forum (by forum members, along with a comprehensive number of Help Centre articles), via email or via 'live chat'. There is no phone number and no verbal contact.
As previously suggested. For your particular you need to use 'Live Chat' or 'email'.
By-the-way. Paper 'voucher code' passes purchased from various retail outlets and should remain active for around 12 months. Electroniclly generated 'voucher code' passes from Game tend to remain active for around 6 months. Either-way it's recommended that you keep hold of your proof-of-purchase, just in-case there's a problem!
Cheers
22-08-2016 20:40
Can Anyone form the customer service team please delete my card details off my account please
22-08-2016 21:32
@Anonymous User wrote:Can Anyone form the customer service team please delete my card details off my account please
Hi @Anonymous User,
All 'account' related matters have to be delt directly (1:1) with a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
26-10-2016 16:12
I would like to remove my card details as it's my sons account and he no longer uses it
26-10-2016 16:21
@Anonymous User
Welcome to the forum.
If your son is sure he no longer wants to use NOW TV he will need to contact live chat (needs to be the account holder) who can do this for him.
To get to live chat, go to the following help page and click the Start Live Chat button.
26-10-2016 16:26
Hi @Anonymous User,
If you want your 'card details' removed you will need to contact a NOW TV representative. This can be done via Email or via Live Chat...
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers