20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
11-07-2019 17:53
11-07-2019 18:27
Hi @Anonymous User
You can’t do it for yourself, and the Community can’t deal with Account issues, though we can point you in the right direction:-
Follow these instructions
https://community.nowtv.com/t5/Off-Topic-Chat/Leaving/m-p/497911/highlight/true#M14310
Please ‘Accept Answer’ now, if you are so inclined, as you won’t be able to come back and do it later
16-12-2015 10:17
Hi @Anonymous User
Thanks for posting, to add to @Anonymous User steps, if you do have a 3 month, 2 month voucher etc. Please make sure you cancel the auto renew when you're in the last month of the pass to get the full entitlement. If you cancel before you will only be able to watch until the end of that month expiration date and lose the remainder
Cheers
Ranj
NOW TV Team
15-08-2017 13:54
I want to close and deacivate my account. I have already cancelled my pass, but i want to completely deactivate ,my account. How do I do this?
15-08-2017 13:58
@Anonymous User
If you want all your personal and bank details removed from the NowTV database, then live chat would be the quickest option (unfortunately you can't do this yourself by going into your account).
Here's the link to live chat or alternatively you can drop them an email.
28-02-2016 16:09
When I try to cancel my account it keeps taking me to the Bank Details page
28-02-2016 16:59
@Anonymous User if clicking My Account asks for card details, you've logged in with the wrong username. It's possible to have multiple Sky iDs and only the one attached to NOW TV will work. If you've had Sky Broadband or TV in the past your browser may have auto completed your old username. Try other usernames you might use or the forgotten username link on the login screen.
Also you could look through your emails for communications you've had with NOW TV and see if any of these include the correct one, or load the app which you've been watching on and check the settings to see which username is on that.
Once you've got the right one, clicking My Account will show the passes and you can cancel them with a few clicks.
29-07-2018 3:17
I really want to cancel my account I no longer want a nowTV account, how do I go about doing that??
21-11-2018 8:53
cancel my acount
21-02-2019 16:49
I have been trying to cancel my passes but it is telling me I don't have any but I have can you please help do you have a phone number