20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
30-10-2015 11:23
Hi @Anonymous User
Thanks for posting, sorry to hear it's due to a cancellation. I can see this was resolved via livechat which is great. If you have any further queries get in touch on livechat or here.
Cheers
Ranj
NOW TV Team
05-12-2015 14:10
Hi,
I have 2 accounts opened on NOW tv.
I was wondering if I could delete one.
Please let me know.
Thank you
08-12-2015 15:20 - edited 08-12-2015 15:23
Hi @Anonymous User and @Anonymous User
Thanks for your post and sorry about the delayed reply.
I'll email you shortly to get this looked into.
Birgit
NOW TV Team
10-12-2015 17:48 - edited 10-12-2015 17:49
I also request that my account be deleted. Please email me with instructions.
It's unusual, frustrating and a little suspicious that we're not able to completely delete our own accounts.
14-12-2015 14:27
Hi @Anonymous User
Thanks for getting in touch, not great that it's down to cancelling but I guess I can still help 🙂 Keep an eye out for an e-mail.
Cheers
Ranj
NOW TV Team
01-04-2016 24:02
Hi,
I would also like to delete my account and have my CC details removed from this site. Please email me as you have done with others on this forum.
thank you,
npc
05-04-2016 11:36
Hi @Anonymous User
Thanks for getting in touch with us.
I've dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders 🙂
Thanks
Rob
NOW TV Team
02-08-2018 12:52
Hi - You've taken money for a "sky cinema month pass" for 2 or 3 months in a row now and we didn't ask for it - I've checked all 3 devices I'm registered on and none of them even have a "sky cinema" or now TV app so I literally have no idea where or how this has happened.
I also can't delete my account or cancel my payments or remove my card details and I'd like to do all of that and have a refund on the past 2 or 3 payments you've taken in error.
I've aleady cancelled the "subscription" element of the cineman pass but this isn't enough.
Help.
R
08-10-2018 14:33
@Anonymous User wrote:Hi - You've taken money for a "sky cinema month pass" for 2 or 3 months in a row now and we didn't ask for it - I've checked all 3 devices I'm registered on and none of them even have a "sky cinema" or now TV app so I literally have no idea where or how this has happened.
I also can't delete my account or cancel my payments or remove my card details and I'd like to do all of that and have a refund on the past 2 or 3 payments you've taken in error.
I've aleady cancelled the "subscription" element of the cineman pass but this isn't enough.
Help.
R
Something similar appears to be happening to me. Yesterday evening, I received an email saying that I had subscribed to Sky Cinema 14 day trial, despite not even requesting it at any stage on my Account.
Now I see that despite cancelling my Entertainment pass free trial last week, I have been charged an additional 10 pence on my credit card.
It is probably best to get my account details deleted under GDPR rules, but with eveything that has been goind on, it may be better for me to contact the appropriate regulator about every bit of dodgy nonsense that NowTV has done over the past few days. I will also be contacting my Credit card company to see what can be done about the unauthorised NowTV debits.
06-10-2019 11:58
I usually only buy week pass for F1 as only sport I watch,recently I bought a month pass as this would cover 4 races,so I thought good value.After the month was over dodgy now TV auto enrolled me onto o monthly subscription! this never happened with week pass.im totally angry with them frustrated that no way to contact them! only there 'DENIAL BOT' that has very limited subgect choices intended to prevent contact and complaints! £33 wasted because of now TVs greed be careful folks.x