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Anonymous User
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How can I close my account and remove my details? I don't want my details to be stored after trial

Hi,

How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.

 

Thanks

1,571 REPLIES 1,571
Anonymous User
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In fact a work colleague has just toldme he doesn't have a credit card on file at all - he only works on vouchers. So how do I set this up? Thanks.

Anonymous User
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@Anonymous User they will have a card on file, they probably forgotten that they did it.

To avoid being charged just cancel your passes once applied, then at worst you'll have no service for a day until you get a new voucher.

Anonymous User
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 @artesea thanks... cancelling the vouchers after I apply them seems to work!

Just one further question... if I apply a three month (entertainments) voucher can I still cancel that immediately after applying, or will that mean I will lose my service after one month instead of three months later when the voucher should expire?

Thanks!

Anonymous User
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@Anonymous User in the past cancelling early resulted in only one month, but that's now changed and when I cancelled my 2 month movie passes days in, it still ran for the full length (don't worry if you get an email saying it end earlier, that one is wrong).

Anonymous User
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How do we go about using the vouchers??? I had no intention of setting up a direct debit and now feel ripped off. I'd rather pay for things when I need to rather than be robbed every month. WHat happened to no contract??? Isn't that what a direct debit is?

 

 

Anonymous User
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@Anonymous User payments are made via debit/credit card and are only taken each month you want a pass. You can cancel your passes at any time which makes it "no contract" as no notice is required.

Anonymous User
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i would like my credit card of now tv please 

Anonymous User
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Hi @Anonymous User

 

Thanks for posting, sorry to hear you wish to clear your card details. I will send you an e-mail shortly as this is account related. 

 

Cheers

Ranj

NOW TV Team

Anonymous User
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Hi NOWtv,

 

I'd like to remove card details from my account please.

username: lockworm

 

Thanks

 

Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for your message.

 

I'll get this looked into for you and email you shortly.

 

Birgit

NOW TV Team