Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
If I'm not gonna use this service how do I delete my card details?
@Anonymous User wrote:
If I'm not gonna use this service how do I delete my card details?
Hello GuitarAl72,
Thanks for getting in touch with us. To cancel your subscription, click here and follow the instructions.
Kind regards,
Jade
NOW TV Team
Hi cr737
Thanks for getting in touch with your query, sorry to hear that you would like to cancel.
Here are the steps you need in order to turn off the auto renew on your account.
We will need to keep some of the information for a period of time but this will be deleted in line with our data retention policy.
Just to let you know, once your current months subscription has ended if you play a movie after that it will notify you that you don't have a subscription and give you an option to re-subscribe.
Hope this helps
All the best
Shannon
NOW TV Team
i don't want my informations to be in your site anymore . in other words i wanna permenantly and fully delete my account , is that clear enough ? so please tell me how can i do that ?
@Anonymous User wrote:
i don't want my informations to be in your site anymore . in other words i wanna permenantly and fully delete my account , is that clear enough ? so please tell me how can i do that ?
Hi Ata,
Sorry you fell that way about the service but thanks for posting.
If you have turned off auto renew already then your account is effectively canceled.
For legal and operational reasons, we will need to keep some of the information for a period of time but this will be deleted in line with our data retention policy
Although the accounts page can list a charge to be applied date, it is effectively a place holder and a charge should not take place.
hi can someone please tell me how i can completely remove my account from your system, i would like to get rid of all of my personal information and card details, this service is not worth the money, i want it all gone from your system, not just have auto renew turned off
Hi paddles
Thanks for getting in touch with your query. Sorry to hear that you do not like our service :(. Is there any reason is particular you feel this way?
To cancel your account just follow the steps on this post.
You won't be able to fully delete your account however you are welcome to edit your profile on the NOW TV website and you can remove some of the details on there but we will need to keep some of the information for a period of time but this will be deleted in line with our data retention policy.
Hope this helps
All the best
Shannon
NOW TV Team