How can I close my account and remove my details? I don't want my details to be stored after trial

[Anonymous User]

Hi,

How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.

Thanks

[Anonymous User]

If I'm not gonna use this service how do I delete my card details?

[Anonymous User]

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@Anonymous User wrote:

If I'm not gonna use this service how do I delete my card details?

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Hello GuitarAl72,

Thanks for getting in touch with us. To cancel your subscription, click here and follow the instructions.

Kind regards,

Jade

NOW TV Team

[Anonymous User]

Hi cr737

Thanks for getting in touch with your query, sorry to hear that you would like to cancel.

Here are the steps you need in order to turn off the auto renew on your account.

We will need to keep some of the information for a period of time but this will be deleted in line with our data retention policy.

Just to let you know, once your current months subscription has ended if you play a movie after that it will notify you that you don't have a subscription and give you an option to re-subscribe.

Hope this helps

All the best

Shannon

NOW TV Team

[Anonymous User]

i don't want my informations to be in your site anymore . in other words i wanna permenantly and fully delete my account , is that clear enough ? so please tell me how can i do that ?

[Anonymous User]

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@Anonymous User wrote:

i don't want my informations to be in your site anymore . in other words i wanna permenantly and fully delete my account , is that clear enough ? so please tell me how can i do that ?

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Hi Ata,

Sorry you fell that way about the service but thanks for posting.

If you have turned off auto renew already then your account is effectively canceled.

For legal and operational reasons, we will need to keep some of the information for a period of time but this will be deleted in line with our data retention policy

Although the accounts page can list a charge to be applied date, it is effectively a place holder and a charge should not take place.

[Anonymous User]

hi can someone please tell me how i can completely remove my account from your system, i would like to get rid of all of my personal information and card details, this service is not worth the money, i want it all gone from your system, not just have auto renew turned off

[Anonymous User]

Hi paddles

Thanks for getting in touch with your query. Sorry to hear that you do not like our service :(. Is there any reason is particular you feel this way?

To cancel your account just follow the steps on this post.

You won't be able to fully delete your account however you are welcome to edit your profile on the NOW TV website and you can remove some of the details on there but we will need to keep some of the information for a period of time but this will be deleted in line with our data retention policy.

Hope this helps

All the best

Shannon

NOW TV Team

[Anonymous User]

im sorry but i want my card details removed completely, you do not need to hold on to these what so ever, i want to remove my card from the system so i have some assurance that no payments for this rubbish service are taken

[Anonymous User]

Hi paddles

I'm afraid we wouldn't be able to do this as it is part of the data retention policy that is mentioned in the T's & C's.

However, I can 100% assure you that once the auto renew is switched off you will not be charged a penny for the service.

Regards

Shannon
NOW TV Team