How can I close my account and remove my details? I don't want my details to be stored after trial

[Anonymous User]

Hi,

How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.

Thanks

[Anonymous User]

@Anonymous User This is open forum so can't handle account problems

Try LIVE CHAT http://help.nowtv.com/contact-us/Change-Payment-Card

[Anonymous User]

In response to a email sent to me its a visa debit card I use and I have enough money in my account to pay the £20 for packs wanting

[Anonymous User]

Its allowed me to update my email to one use now but still card issue bank confirms no issue with card

[Anonymous User]

If this simple issue is not resolved can I get a refund on the now tv box I bought for my daughter as its just getting beyond a joke now four weeks plus with a system that constantly has payment errors and then not allowing you to update simple card details along with a voucher that didn't work from day one is beyond me that's on top of the patronising comments from people who are ment to assist you with the issue

[SeeMoreDigital]

@Anonymous User,

The people trying to help you are regular NOW TV customers, not NOW TV employees!

You've been given some good advice. In order to resolve 'Bills and Payments' (ie: account) related issues,you need to contact a NOW TV representative via the forums 'Live Chat' facility.

[Anonymous User]

Is there any other I can.pay for the three packs I want movies entertainment and.kids as this issue not allowing me to.enter new card details even though there is more than enough money in my bank account is just beyond me I refuse to let £25 I paid for a box go to waste but need this issue resolving now five weeks is long enough to be honest if someone human can get back to me at my new email address as I've tried that speak to someone live and even that had issues id be greatful thank you (as I'm thinking this matter needs to go further I'm not a idiot but find tv a brand of a huge company like sky with poor customer service a joke ) and I will be seeking a refund on my purchase from you if matter isn't resolved this week)

[SeeMoreDigital]

Hi again @Anonymous User,

NOW TV is a fully 'online service' which offers help to its customers via this forum (by forum members, along with a comprehensive number of Help Centre articles), via email or via 'live chat'. There is no phone number and no verbal contact.

As previously suggested. For your particular you need to use 'Live Chat' or 'email'.

By-the-way. Paper 'voucher code' passes purchased from various retail outlets and should remain active for around 12 months. Electroniclly generated 'voucher code' passes from Game tend to remain active for around 6 months. Either-way it's recommended that you keep hold of your proof-of-purchase, just in-case there's a problem!

Cheers

[Anonymous User]

Can Anyone form the customer service team please delete my card details off my account please 

[SeeMoreDigital]

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@Anonymous User wrote:

Can Anyone form the customer service team please delete my card details off my account please 

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Hi @Anonymous User,

All 'account' related matters have to be delt directly (1:1) with a NOW TV representative via the forums 'Live Chat' facility.

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• Click on the blue 'Start Live Chat' button on the left of the web page.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

I would like to remove my card details as it's my sons account and he no longer uses it

[Andy]

@Anonymous User

Welcome to the forum.

If your son is sure he no longer wants to use NOW TV he will need to contact live chat (needs to be the account holder) who can do this for him.

To get to live chat, go to the following help page and click the Start Live Chat button.


http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV

[SeeMoreDigital]

Hi @Anonymous User,

If you want your 'card details' removed you will need to contact a NOW TV representative. This can be done via Email or via Live Chat...

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• Click on the blue 'Start Live Chat' button on the left of the web page.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

I need to my delete my payment details as I've gone back to sky

[Andy]

@Anonymous User

Welcome to the forum. If you are sure you won't be using NOW TV again you canpop onto live chat and explain, they will be able to remove your card details for you.

To get to live chat, go to the following help page and click the Start Live Chat button.


http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV

[Anonymous User]

Hi I have cancelled my 14 day free trials and now I want my card details removed asap as I don't want to get charged for someting I am not watching

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

As this forum is accessible to anyone from around the world, for security reasons all 'account' related issues (such as, NOW TV account removal/card details removal, refunds), are subject to the Data Protection Act, which means it's more appropriate for you to contact a NOW TV representative via the forums 'Live Chat' facility or 'Email' and make a 'direct request' to them rather than requesting them (or somebody who may be posing as them) to contact you via this open forum. 

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• Click on the blue 'Start Live Chat' button on the left of the web page.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

Hello.

I also want to remove my card detail from your database, as my sister keeps buying kids passes when I don't want them. I don't want to set a PIN. The card details belong to me, so I want them deleted from your servers. 

Thanks,

Ciprian.

[SeeMoreDigital]

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@Anonymous User wrote:

I also want to remove my card detail from your database, as my sister keeps buying kids passes when I don't want them. I don't want to set a PIN. The card details belong to me, so I want them deleted from your servers. 

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Please refer to my previous post @Anonymous User

[Anonymous User]

Hmm,

I no longer use my NOW TV box, and want all my details removing from SKY/NOW TV like many others on here.
I am appalled that the site does not have a "close account" option.


Cant believe NOW TV is being so resistant to people's demands. Seems they are holding onto peoples details for their own (marketing) use.
Why are users/customers not in control of their personal details?
This feels like a bit of bullying from SKy/NowTV so they can retain contact details.

Certainly will be kicking the shins of the next sky/Now TV salesperon I come across.

I hope my account and personal details can be removed asap as the post above (and I mean removed, not just made inaccessible, where sky/Nowtv still hold onto my details, even though I am made to think they have deleted everything - data protection should be paramount.)


regards

Gavin

[Anonymous User]

Currently on "LIVE CHAT" getting details removed from database.

Seems to have done the job!

Payment details are no longer present in my account, and I was promised the account will expire and be removed later.

thanks to Manjunath, the online LIVE CHAT helper,

thats better.

[Anonymous User]

I have just become the victim of finding that a payment has been taken from my credit card without my consent.  I have just tried to use the chat facility & have been 'chatting' to Anugrahit who keeps dliberately cutting me off and refuses to deal with my complaint.  They tell me that their immediate superior is the ASA.  They do not appear to be able to deviate from a script & the 1 occasion where they did, showed that their English was very poor and I have no idea what they were trying to say.

How do I get my account completely removed?  how do I get my unauthorised payment removed?