Thanks for contacting us at NOW TV, sorry to hear you've been experiencing difficulties.
The reason why we require payment card information is because we must take a 10p authorisation fee which is instantly refunded once verified. The payment card must then remain on your account should any subscriptions continue and require payment, or you decide to purchase a sports day pass.
If you would like to discuss this issue further could you please come onto our live chat service via our Contact Us page so we can ask you some security questions and look into your account.
Apologies for the inconvenience caused.
NOW TV Team
On renewing my broadband contact I have upgraded it to include some of the channels offered by NowTV - I have now closed my small (two month subscription) with NowTV and would appreciate if my personal card details could be removed from your system.
Many thanks in advance.
PS: If you could give your customers the option of removing their own payment details I would be happy to recommend your service to others in the future.
Sorry to hear you are leaving NOW TV.
To remove this information we are going to need you to contact us securely via the link above, for security reasons. Once you have done so we will resolve this promptly for you.
NOW TV Team
Thank you for your post.
You're unable to completely delete your NOW TV account. For legal and operational reasons, we need to retain information relating to you in order to maintain our records of current and previous customers.
We also need to retain it for audit purposes and related legal purposes.
We can assure you that the information we hold about you is kept securely and will be deleted in line with our retention and destruction policy at an appropriate stage.
As this is an account related matter I have sent you a private message.
NOW TV Team.
Whilst it is true that you need to retain details for legal reasons. You will have to remove payment card details and addresses from a live internet account then store them securely off line. With regard to using BBC i Player and other non-subscription services such as You tube. you do not need to give payment details. Just hit cancel on the payment page.
why have u asked me to sign in and contact u directly , im signed in to post here. and u have deleted everyone elses cc details without asking them to this. I have cancelled with u now please delete my cc details u r not allowedd to keep them if i dont allow u to which i dont.