20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
15-07-2016 11:00
Hi @Anonymous User
If you want your payment details removing, please contact Live Chat. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
15-07-2016 11:10 - edited 15-07-2016 11:21
Does this mean my subscriptions ie: Movies, Entertainment will be cancelled because i DO NOT want that - just want my bank details off NOT my NOW TV
Can somebody tell me if this is possible please.
15-07-2016 12:13
@Anonymous User it's not possible to use NOW TV without your card details on file. It's your choice if you wish to continue with the service.
18-07-2016 13:52
Hi @Anonymous User,
Thanks for posting.
While we're not a contract service we are a subscription service. The difference here is a contact ties you in for a set period. a subscription is a rolling payment that is taken from your card each month. As the system works by request a payment each month card details are needed, in the case of vouchers this simply tells the system the amount to be deduced is £0.00 - the transaction still happens.
Thanks
Simon
NOW TV Team
19-07-2016 9:32
Thank you for your help Simon-J
03-12-2013 13:23
hi id also like my caed details removed and any payments stopped please also send me a private email/message when this has been done
06-12-2013 16:12
Hi Ryan1967,
Thanks for getting in touch with your post. Sorry to hear that you wish to leave the service.
As this is an account related query, I am going to send you a private message shortly.
I hope that this helps.
Regards,
Michael
NOW TV Team
06-12-2013 21:21
Hi, I would also like to remove my card details asap, please contact me.
06-12-2013 21:52
07-12-2013 12:40
Hi Ryan1967,
You have been sent a private message, we send these when we want to discuss details that relate to your account or sestive information that can't be discussed publicly, please refer to this message going forward.
Thanks
Simon
NOW TV Team