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Anonymous User
Not applicable

How can I close my account and remove my details? I don't want my details to be stored after trial

Hi,

How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.

 

Thanks

1,571 REPLIES 1,571
Simon-J
Community Manager
Community Manager

Hi @Anonymous User,

 

Thanks for posting.

 

We'll pick that up for you and send you an email once this has been done. Just so you know once this has been done you will not be able to use your NOW TV account again unless you choose buy a pass and resubmit card details.

 

 

Thanks

 

Simon

NOW TV Team

Anonymous User
Not applicable

I would like my card details removing straight away, they are my details on somebody else's account and I don't want them to be used. PLease reply ASAP.

Anonymous User
Not applicable

Good afternoon jakeharmby,

 

Not a problem at all, we'd love to help you resolve this.

As this is account related we will need the account holder to contact us directly.

 

We look forward to hearing from you.

 

Char

NOW TV Team

Anonymous User
Not applicable

1 - How do I remove my card details?

 

2 - To stop my card being charged do I need to turn off just auto renewal or do I actually have to disable my movies pass? 

 

3 - I signed up through the £10 xbox promotion, when I have watched 90 mins, how long do I have to wait to recieve my gift card?

 

Thanks

Anonymous User
Not applicable

Hey @Anonymous User 

 

1 - We can do that for you if you'd like.

Just let us know so we can talk to you privately discussing your personal account details.

2- Turn off Auto Renew as this cancels your functioning account.

3- You'll receive an email regarding your £10 within 30 days of registration completion.

 

Hope this helps with your questions.

 

Char

NOW TV Team

Anonymous User
Not applicable

Could I have my card details removed please?

 

Anonymous User
Not applicable

Hi Hazzaahh,

 

Thanks for your post.

 

I have sent you a Private Message about your issue.

 

Kind regards,

 

Henrik

NOW TV Team

Anonymous User
Not applicable

Hi there,

 

I would like to remove my bank card from my Now TV account for security reasons.

Please could you get back to me 

 

regards

 

Joel

Anonymous User
Not applicable

Hi Joel,

 

Thanks for your post.

 

Could you please contact our Live Chat team here so they can look into this for you?

 

Thanks,

Sabrina

NOW TV Team

Anonymous User
Not applicable

Where can we get a copy of NOW TV's data retention and destruction policy.

 

Many thanks

 

D Price