20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
18-08-2021 23:38 - edited 18-08-2021 23:40
@Anonymous User
And set a Payment PIN under My Account/Manage Account/Account Summary immediately to prevent any further accidental purchases!
17-05-2013 17:55
this has gotta be illegal. i want my details removed too. if i dont want them to have my card details, why should they still keep them.
17-05-2013 18:06 - edited 17-05-2013 18:34
Hi bump1969,
Sorry that you feel this way, but we assure you that your details are securely held. This is just something that we must adhere to and in all honesty this protects your details more than you may think.
It is a legal practise set by the Inland Revenue and Trading Standards that we must abide by and we cannot change rules that are out of our hands.
Again apologies, please do not feel that we do this on purpose because we don't, it's a just a standard policy.
Kind regards,
Sara
NOW TV Team
02-06-2013 21:47
02-06-2013 21:54
Hi Steve
I am only really able to reiterate the same information which you have been told previously.
What I will suggest is that you check out this article. In it you will find contact details for our data protection team who may be able to go into more detail than I am qualified to do.
Hope this helps
Kieran
NOW TV Team
11-07-2013 8:12
I would like to remove my card details and fully cancel my account too. And i don't want to hear your excuse.
I just want my card details removed and that's it.
Thank you.
11-07-2013 11:01
Hi Nightcr,
Thank you for your post in which you requested the removal of your personal information from Sky’s systems.
It may help if I explain that we need to retain information relating to you in order to maintain our records of current and previous customers. We also need to retain it for audit purposes and related legal purposes.
I can assure you that the information we hold about you is kept securely and will be deleted in line with our retention and destruction policy at an appropriate stage.
I trust that you can appreciate that currently we are unable to remove your information as per your request; for the reasons set out above.
If you have any further questions you can email or write to our Data Protection team at dp@bskyb.com or DP Team, BSkyB Ltd, Grant Way, Isleworth, TW7 5QD.
Regards
Igor
NOW TV Team
04-08-2013 12:00
This is appalling. You dont need to keep peoples accounts active to maintain audit records. I have several accounts which i had to create because of the all the system issues i had (which were never resolved by the hepl team btw). I am worried about someone hacking into one of these accounts and using my details. But i cant remove them? Terrible.
05-08-2013 15:05
@Anonymous User wrote:
This is appalling. You dont need to keep peoples accounts active to maintain audit records. I have several accounts which i had to create because of the all the system issues i had (which were never resolved by the hepl team btw). I am worried about someone hacking into one of these accounts and using my details. But i cant remove them? Terrible.
Hi kriscommons,
Thanks for getting in touch.
The accounts are still accessible but that does not mean that the accounts are active. If there is not an active subscription currently on the account then to renew a subscription you would need to re-enter your details like your payment details.
This means that in the event that someone had managed to get in to one of your accounts then they would not be able to gain any payment details or re-start a subscription without your payment details.
Hope this clears things up for you.
All the best,
Shannon
NOW TV Team
10-11-2013 20:34
Remove my card details please.
None of this makes sense, I have cancelled after the trial. I did not use the service enough to justify keeping it.
I understand that my details are required for auditing purposes, but I should be able to remove my card details from the site/my account. You are the only company I have dealt with that operate like this.
I DO NOT WANT MY CARD DETAILS ON FILE. SIMPLY OPTING OUT FOR AUTO-RENEWAL DOES NOT GIVE ME PEACE OF MIND.
When will my details be deleted?
You are praying on further 'accidental' business. Telling somebody to put a pin/parental lock on is not the answer - remove their card details as requested.
SKY ARE LIARS - I HAVE PROVEN THIS WITH MY TV/PHONE PACKAGE WITH AN INCIDENT WHERE I WAS EVENTUALLY ISSUED AN APOLOGY BY LETTER. I DO NOT TRUST YOU TO KEEP MY DETAILS ON FILE.
PLEASE REMOVE THEM ASAP