House moved - bill increased

[Kaz14]

Moved house

Notified change of address. Someone tried to be clever and cancelled ongoing contract at old address and started with new contract on new address with raised bill charges.

This was only house move on original contract.

[gavs82008]

@Kaz14 

Wont get sorted on here as it’s used by us fellow customers. You need to call the broadband in the morning after 8am.

https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412485

Or the number from the below link.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1