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Chatters
Advocate

House move and new contract

Morning.

I was on a rolling monthly contract and moved home last week (29th). Before the move I was advised by Now that it was simpler/quicker to take a new contract and account rather than transfer the old account over to the new address.

I have received the emails relating to setting up my new account online, however I can't create a new account with the same email address, and my existing login doesn't mention my new contract and still has my old address. 

Will this be sorted automatically once my broadband goes live today, or when my old home's services are terminated tomorrow? Or do I need to call and speak to Now?

Any advice appreciated.

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Chatters 

Have a nosy at this link. Hopefully it is of help.

https://help.nowtv.com/article/how-do-i-move-now-broadband-to-my-new-home

FYI that I do not work for NOW, just a NOW customer trying to help