Help

[Anonymous User]

I have had now tv in the past, entertainment and cinema at different times, and cancelled my membership as I wasn’t watching any more, yesterday (Sunday 30th October) I started up the entertainment membership on my phone though Apple Pay, then cancelled it once it went through as I only want it for a month, I checked my bank and the payment was taken, but everytime I go on the app it says I need to buy the entertainment membership to watch episodes, iv signed out and signed back in, iv also set the payment up many times, but it still won’t let me watch anything and iv definitely paid for it 

[gavs82008]

@Anonymous User 

Sounds like you have somehow managed to create another account. Use this link to determine the second account.
https://help.nowtv.com/article/find-an-account

Then if I were you put a payment PIN on your account. This is just to be safe.
https://help.nowtv.com/article/change-pin-settings

Jump onto live chat to discuss the situation and try get things sorted out. At the same time ask for that other account to be deleted.
Make sure you click "chat online" within the green box. Don't hit "get help quicker" as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

[schnapps]

Hi @Anonymous User 

Not familiar with Apple Pay, but are you out of the country or currently using a VPN? 

When you go to your online NOW account under My Membership what does it show?