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Anonymous User
Not applicable

‎12-05-2020 17:06

Help!!!

Hello.

 

I took on a 7 days Free trial of movie pass and after 7 days I paid for it so they offered me entertainment pass for free for 7 days and charged for it, and it's horrible keeps freezing it takes me 2 hours to watch a 50 min show. and of course, there is no proper support I can turn to so they can charge me not make me able to watch proper and jet no customer support to help how pitty this will turn me off to want to continue use now tv at all.  Just Money sucking people with no offer of  Help :(((((((((((((((((((((

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1 ACCEPTED SOLUTION
RoyB
Legend

‎13-05-2020 20:43

@Anonymous User 

 

Who is your ISP, and what internet speeds are you getting, up and down?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

View solution in original post

3 REPLIES 3
RoyB
Legend

‎13-05-2020 20:43

@Anonymous User 

 

Who is your ISP, and what internet speeds are you getting, up and down?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

‎20-05-2020 10:06

In response to RoyB's comment

We are with talk talk

0
Anonymous User
Not applicable

‎20-05-2020 10:08

In response to Anonymous User's comment

And they charged for a free trial

 

0