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Anonymous User
Not applicable

Help!

I am not happy with the service that i am getting from now tv, they have my card details on my account but yet can't take payments from me even though it isn't due for a week so they cut off my broadband, and also my broadband goes off every other day anyways so i will most definitely be cancelling. Could anyone tell me if i would need to pay the cancellation fee as they haven't held up their end of the guaranteed speed or connectivity that states on their contract? 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

There are a couple of things, another account could have been created using the same payment details. 

You can confirm using this link. 

https://help.nowtv.com/account-finder/ 

 

If there is only the 1 account, you can check to see recent payments by

https://help.nowtv.com/article/how-do-i-view-my-payment-history

 

You can also try calling the number on the below link or fill out the form in the link. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help