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Anonymous User
Not applicable

Help

I didn’t authorise anything and they’ve took money out my bank funny thing is I’ve just got a new card so how could they get my details when I’ve not gave them the details
1 REPLY 1
RoyB
Legend

@Anonymous User 

 

You must have authorised something, unless your bank account or card details have been hacked, which is unlikely, as you are posting here via your account, it seems.

 

But if you gave NowTV your previous card details, then you bank will have kindly let NowTV have the new details, to ensure no payment interruptions due to the change of card details.

 

As a service to you, because this is what you would normally want for all your recurring card payments.

 

If you think NowTV should reverse some payments, though, then:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.