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Anonymous User
Not applicable

‎28-06-2020 11:17

Help! I Don't Want Now TV But They Still Want To Charge Me

Hello. I cancelled my cinema pass the first day of my 7 day free trial in May. Now TV charged me £11.99 this June and apparently want to charge me £11.99 in July. I thought we had parted company in May. How can I get Now TV to stop charging me for a service I'm not using? I thought one could cancel anytime and that would be that, but it now seems more like being like it says in the lyrics to  The Eagles song Hotel California.  I can check out any time I like, but I can never leave. Help!

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Saint1976
Elite 3

‎28-06-2020 11:54 - edited ‎28-06-2020 11:55

@Anonymous User 

Cancelling is a 3 or 4 stage process which culminates in a confirmation email. If you have the email keep it as proof as you may be asked for it.

 

Email customerservices @ nowtv.com (ensuring no spaces) or fill out a complaints form (click the blue text about half way down this link)

 

https://help.nowtv.com/article/how-to-submit-a-complaint