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Anonymous User
Not applicable

‎24-05-2020 21:15

Help - Double billed

Hi. 

 

I took out Now TV broadband and calls in January 2019 expecting that it would take over my post office line when it was installed. 

 

I received all the equipment in good time and had letters to say the 8th January was the go live date and have just received a quarterly bill from the post office and it looks like i now have 2 services? how has this happened? please help.

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎25-05-2020 12:12

Hi @Anonymous User 

 

Seems like a breakdown of communication between NowTV and the Post Office.

 

The Community Forum is predominantly used by customers and you need to pursue this further by phoning the NowTV Broadband Team.

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