Hayu charge on my card never used

[Overcharged]

I have never watched Hayu but am being charged how do I get a refund

[gavs82008]

@Overcharged 

Is it showing up on your account as payments previous and up coming?

https://www.nowtv.com/gb/account/payments

If not then sounds like your payment details are linked to another account.
https://help.nowtv.com/article/find-an-account

If they are on your account then make sure to put a payment PIN on your account. So nothing will start without your say so.
https://help.nowtv.com/article/change-pin-settings

For any chance of a refund you need to speak with staff via live chat. By clicking “chat online” within the green box and don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

[Overcharged]

Been charged last few months just noticed😡 tried chat bot useless

[gavs82008]

@Overcharged 

Chat bot. Sounds like you’re clicking “get help quicker” make sure you click “chat online” within the green box. As mentioned in my first post. Should look like this.