Is it showing up on your account as payments previous and up coming?
If not then sounds like your payment details are linked to another account.
If they are on your account then make sure to put a payment PIN on your account. So nothing will start without your say so.
For any chance of a refund you need to speak with staff via live chat. By clicking “chat online” within the green box and don’t hit “get help quicker” as this is a bot.
Chat bot. Sounds like you’re clicking “get help quicker” make sure you click “chat online” within the green box. As mentioned in my first post. Should look like this.