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Anonymous User
Not applicable

‎03-11-2018 15:19

Have bought sports pass. Wont work.

Have just paid for a sport pass to watch the rugby. Its registered on my account as paid, its registered on my iphone app as paid. BUT EVERY TIME I TRY TO WATCH THE RUGBY IT TELLS ME I NEED A SPORTS PASS. IVE ALREADY PAID FOR IT.

PLEASE HELP IMMEDIATELY. THERE IS NO PHONE NUMBER TO CONTACT YOU AND NO ONE IS COMING TO THE CHAT.

 

9 REPLIES 9
Anonymous User
Not applicable

‎03-11-2018 15:24

in same boat as you Josh -  should just go & watch in pub & enjoy - same old same old

Anonymous User
Not applicable

‎03-11-2018 15:26

I have had exactly the same problem and can get no support whatsoever

Anonymous User
Not applicable

‎03-11-2018 15:26

I've just paid to watch the rugby aswell and got nothing, no loading sign or a play now type button nothing.

Can't find a way to contact them even the online chat just constantly loads or says not connected. P@!!ed off

0
Anonymous User
Not applicable

‎03-11-2018 15:28

I am having exactly the same problem - very frustrating. I have been trying to get it to work for an hour and a half. Meanwhile the match plays on! I have paid for my pass but can’t access the match. 

0
Anonymous User
Not applicable

‎03-11-2018 15:47

In response to Anonymous User's comment

Same issue here. How do you cancel / get a refund? I have yet to activate so presumably that is possible.

0
Anonymous User
Not applicable

‎06-11-2018 6:18

I have bought a mobile sports pass that doesn’t work on my iPad, can anyone help

0
Anonymous User
Not applicable

‎06-11-2018 10:47

In response to Anonymous User's comment

Yes same here, it will work on the iPhone I bought the pass on but not my iPad or another phone , all linked by ICloud

Help says just start up on another device and it will be recognised but iPad says "can't watch without a pass" 

going round in circles

0
schnapps
Legend 5
Legend 5

‎06-11-2018 11:39

In response to Anonymous User's comment

Hi @Anonymous User @Anonymous User

If you have purchased a nowtv mobile sports pass then it will only work with a mobile smartphone and doesn't work with a tablet including the iPad.

More info here.

https://help.nowtv.com/article/sky-sports-day-week-month-pass

0
Anonymous User
Not applicable

‎08-11-2018 19:17

I have a sports pass but it only works on my iPad and iPhone. I just cannot see sports on my TV using NowTV. They have stopped the ability to cast matches as well. Hopeless and I can’t contact anyone - telephone them and they charge you for the call but I’ve never had my calls answered !

0