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Crowsond
Advocate

‎05-04-2023 20:05

Have been signed up for films and boost in error - how do I cancel this

How to I stop an unwanted subscription 

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3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎05-04-2023 20:20

@Crowsond 

Depends, how did you take out the memberships?

Was it on the website directly or through the app on a device like smart TV or mobile?

FYI that I do not work for NOW, just a NOW customer trying to help
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Crowsond
Advocate

‎05-04-2023 20:45

In response to gavs82008's comment

Hi

i used my iPhone - have managed to cancel both cinema and boost but have been charged £15.99 for a service that I neither wanted or used? Do you know how I can complain via email

thanks again

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gavs82008
Legend 5
Legend 5

‎05-04-2023 21:22

@Crowsond 

You should be able to request a refund with Apple, as I did this for another subscription I accidentally took out.

https://support.apple.com/en-gb/billing

FYI that I do not work for NOW, just a NOW customer trying to help
0