cancel
Showing results for 
Search instead for 
Did you mean: 
Kirst1
Advocate

Hacked

I have been logged out of my now tv and someone has bought a sports day pass what can I do 

Labels (1)
0 Thanks
Reply
3 Replies
schnapps
Legend 5
Legend 5

Re: Hacked

Hi @Kirst1

Anybody else in the house that has access to your nowtv playback devices that could have accidentally purchased the day sports pass ?

Would recommend adding a payment pin to your account by going to My Account > Settings & Pin's on here.

Also would suggest changing your nowtv password.

https://help.nowtv.com/article/change-password

When you go to Devices on here do all the devices on the list match ?

Then jump over to live chat, explain to them whats happend and see if they can credit you back the cost of the day sports pass and see if they can offer you more advice of making your account secure.

Link here to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

0 Thanks
Reply
Anonymous User
Not applicable

Re: Hacked

Hi 

i have had the same issue 

no one else uses my account, in fact I haven’t used it myself in months 

 

please could you advise or contact me ?

 

 

0 Thanks
Reply
RoyB
Legend 5
Legend 5

Re: Hacked

@Anonymous User 

 

Did you sell or give away a NowTV device without first deleting its contents, including your account details?


If my posting answered your question, please click ‘Accept Answer’ on it
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply