10-11-2018 19:22
I have been logged out of my now tv and someone has bought a sports day pass what can I do
10-11-2018 19:49
Hi @Anonymous User
Anybody else in the house that has access to your nowtv playback devices that could have accidentally purchased the day sports pass ?
Would recommend adding a payment pin to your account by going to My Account > Settings & Pin's on here.
Also would suggest changing your nowtv password.
https://help.nowtv.com/article/change-password
When you go to Devices on here do all the devices on the list match ?
Then jump over to live chat, explain to them whats happend and see if they can credit you back the cost of the day sports pass and see if they can offer you more advice of making your account secure.
Link here to live chat.
31-08-2019 19:57
Hi
i have had the same issue
no one else uses my account, in fact I haven’t used it myself in months
please could you advise or contact me ?
01-09-2019 22:55
@Anonymous User
Did you sell or give away a NowTV device without first deleting its contents, including your account details?
30-12-2023 13:52
this is happening to me as well
30-12-2023 14:58
See the thread you started for the reply.