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Anonymous User
Not applicable

Hacked

I have been logged out of my now tv and someone has bought a sports day pass what can I do 

5 REPLIES 5
schnapps
Legend 5
Legend 5

Hi @Anonymous User

Anybody else in the house that has access to your nowtv playback devices that could have accidentally purchased the day sports pass ?

Would recommend adding a payment pin to your account by going to My Account > Settings & Pin's on here.

Also would suggest changing your nowtv password.

https://help.nowtv.com/article/change-password

When you go to Devices on here do all the devices on the list match ?

Then jump over to live chat, explain to them whats happend and see if they can credit you back the cost of the day sports pass and see if they can offer you more advice of making your account secure.

Link here to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

Anonymous User
Not applicable

Hi 

i have had the same issue 

no one else uses my account, in fact I haven’t used it myself in months 

 

please could you advise or contact me ?

 

 

RoyB
Legend

@Anonymous User 

 

Did you sell or give away a NowTV device without first deleting its contents, including your account details?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
lu-ce
Advocate

this is happening to me as well

gavs82008
Legend 5
Legend 5

@lu-ce 

See the thread you started for the reply.

https://community.nowtv.com/t5/Account-Billing/A-fake-email-account-signed-up-to-NowTv-and-I-am-bein...

FYI that I do not work for NOW, just a NOW customer trying to help