I'm trying to get in touch with Customer Services. But live chat is down since March. My Quidco cashback is declined when I bought a valid TV subscription. And to claim this cashback I need my original order number.
There is no way I have been able to make any progress on this. I tried my email history but no luck. The NOW TV receipt doesn't even give order no. The live chat is down. And if I log into my account, I don't see the order no. there as well.
Very pathetic experience so far and simply can't understand why the live chat is down for sucha long period. When many other retailers are running at least reduced customer service since April.
My cashback claim (£12) just cannot proceed any further due to inefficiency of this vendor.
I'm also planning to mention this whole thing on FB, Twitter so that more customers can know. I'm really annoyed to know that to get such a small detail there is no online alternative provided by Now TV. Very sily.
SB
