14-05-2022 22:48
Hi my granddaughter pressed all the wrong buttons on my now I now have 2 pending on my bank to pay can I stop it please
14-05-2022 23:29 - edited 14-05-2022 23:33
@Anonymous User
See here for a posting with, among other things, a link that will lead you to Now Live Chat, where you can see if Now can rescue the situation for you.
It also mentions the Payment PIN, something which if set before would have prevented the issue; but at least if you set it now, it will prevent a recurrence. Search ‘Payment PIN’ in the Now Help for instructions on how to set it up.
15-05-2022 9:30
@Anonymous User
To follow up from @RoyB also put a payment PIN on your account so it can’t happen again.
https://help.nowtv.com/article/change-pin-settings