@Anonymous User
See here for a posting with, among other things, a link that will lead you to Now Live Chat, where you can see if Now can rescue the situation for you.
It also mentions the Payment PIN, something which if set before would have prevented the issue; but at least if you set it now, it will prevent a recurrence. Search ‘Payment PIN’ in the Now Help for instructions on how to set it up.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
